About The Happy Customers

The Happy Customers is a Berlin-based startup company helping German and European businesses improve their customer experience through AI-enhanced multilingual customer support teams.

We are currently building a talent pool of multilingual customer support agents based in Europe to support upcoming client projects.

Tasks

As a Customer Support Agent, you will help companies deliver excellent customer experiences by assisting their customers through multiple communication channels.

Support channels may include:

• Email
• Chat
• Phone (inbound and outbound)

This is a fully remote role suited for individuals who enjoy helping customers and communicating across different languages and cultures.

Please note: Native or professional proficiency in at least one European language is mandatory for this role.

Responsibilities

• Provide customer support via email, chat, and phone (inbound & outbound)
• Respond to customer inquiries in a professional and timely manner
• Assist customers with questions, troubleshooting, and issue resolution
• Escalate complex issues to the appropriate team when necessary
• Maintain accurate records in customer support systems
• Contribute to improving overall customer experience

Requirements

• Based in Europe with valid work authorization
• Basic to good English communication skills
• We are particularly interested in candidates fluent in one or more of the following languages:
  • German
  • French
  • Spanish
  • Italian
  • Portuguese
  • Dutch
  • Polish
  • Czech
  • Slovak
  • Hungarian
  • Romanian
  • Bulgarian
  • Greek
  • Danish
  • Swedish
  • Norwegian
  • Finnish
  • Croatian
  • Slovenian
  • Serbian
  • Bosnian
  • Montenegrin
  • Macedonian
  • Albanian
  • Lithuanian
  • Latvian
  • Estonian
  • Icelandic
  • Irish (Gaeilge)
  • Maltese
  • Luxembourgish
  • Russian
  • Ukrainian
  • Turkish
• 1-3 years of Customer support experience is preferred but not mandatory. Candidates with strong communication skills and language proficiency are encouraged to apply.
• Comfortable communicating with customers via phone, email, and chat
• Familiarity with customer support tools (Zendesk, Freshdesk, Intercom, etc.) is a plus
• Ability to work independently in a remote environment

Work Model

Support assignments may vary depending on project demand:

• 10–20 hours per week
• Up to 40 hours per week for larger projects (team-based support)

Projects often begin with a short pilot period, with the possibility of extended collaboration depending on client needs.

As we are building a talent pool, we will contact candidates when projects matching their language skills and availability become available.

Benefits

• Fully remote work within Europe
• Flexible working hours depending on project assignments
• Opportunity to work with international companies and multilingual teams
• Exposure to AI-enhanced customer support environments
• Opportunity to gain experience in a growing customer experience startup
• Possibility of longer-term collaboration based on project availability

• Provide customer support via email, chat, and phone (inbound & outbound)
• Respond to customer inquiries in a professional and timely manner
• Assist customers with questions, troubleshooting, and issue resolution
• Escalate complex issues to the appropriate team when necessary
• Maintain accurate records in customer support systems
• Contribute to improving overall customer experience

• Basic to good English communication skills
• Native or professional proficiency in at least one European language
• Comfortable communicating with customers via phone, email, and chat
• Strong communication skills
• Familiarity with customer support tools such as Zendesk, Freshdesk, or Intercom
• Ability to work independently in a remote environment

• Based in Europe with valid work authorization
• Native or professional proficiency in at least one European language is mandatory
• Basic to good English communication skills
• 1-3 years of Customer support experience is preferred but not mandatory