Summary
Date Posted: Monday, March 14, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Customer Support Executive

Job Summary

We are looking for a Customer Support Executive/ Credit Controller to join our collection team. He/she will build and preserve trusting relationships with our clients.

Duties And Responsibilities

Collection of cheques as per your allocated list.
Timely Dispatch of invoices and statements at the beginning of the month
Responsible for proper accounting for cheques and cash collected plus preparing a daily report for then client visited.
Sorting out client’s invoices, statements, and credit notes and putting them in envelopes for posting and delivery.
Prepare daily collection plan and hand over daily collection report the following morning.
Following up on client payment date through telephone calls or visitation.
Reconciliation of client accounts in cases of dispute.
Follow-up on clients who are unable to pay and take relevant action plus a collection of outstanding dues.
Ensure aging balances do not move categories towards 180days.
Timely resolution of customer issues and escalation of any issues outside job scope and follow through to ensure closure
Proactively act and follow up on assigned customer requests/complaints to closure and keep customers updated on the status.
Plan course of action to recover outstanding payments
Negotiate payoff deadlines or payment plans
Investigate and resolve discrepancies
Create trust relationships with clients when possible to avoid future issues

Minimum Requirements And Competencies

Bachelor’s degree in accounting, business management, or a similar field.
3+ years experience in a direct customer contact, service, collections or sales environment.
Previous Credit Collection experience
Knowledge of payment plans and accounting procedures.
Knowledge of office and accounting software.
Knowledge in accounts Reconciliation
Ability to work independently and maintain accuracy.

Deadline: 18th March 2022

Work Hours: 8

Experience in Months: 36

Level of Education: Bachelor Degree

Job application procedure
Interested candidates should send their comprehensive CV and cover letter to careers@securex.co.ke  indicating on the email subject the position they are applying for. Kindly note only shortlisted candidates will be contacted.

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