Vacancy title:
Customer Support Officer

[Type: FULL_TIME, Industry: Consulting, Category: Customer Service,Business Operations]

Jobs at:
Nexus Staffing Solutions

Deadline of this Job:
Saturday, February 28 2026

Duty Station:
Nairobi | Nairobi

Summary
Date Posted: Tuesday, February 24 2026, Base Salary: Not Disclosed

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JOB DETAILS:

Background

Staffing Solutions Network is a leading recruitment and HR management firm based in Kenya, committed to connecting businesses with exceptional talent across diverse industries. Established with a mission to bridge the gap between employers and skilled professionals, we bring unparalleled industry expertise, a client-centered approach, and a deep understanding of the Kenyan labor market.

Our client is seeking a professional and customer-focused Customer Support Officer to manage client inquiries, service requests, and after-sales support within the energy sector. Female candidates are encouraged to apply.

Key Responsibilities

• Respond to customer inquiries professionally and promptly.
• Coordinate service requests with technical teams.
• Maintain accurate customer records.
• Follow up on installations, maintenance, and complaints.
• Support sales team in customer engagement activities.
• Prepare customer service reports.

Requirements

• Diploma or Bachelor’s Degree in Business, Customer Service, or related field.
• 2 - 4 years’ experience in customer support.
• Strong communication and interpersonal skills.
• Professional telephone and email etiquette.
• Ability to multitask and manage client expectations.

Work Hours: 8

Experience in Months: 12

Level of Education: bachelor degree

Job application procedure

Application Link:Click Here to Apply Now

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