Background information about the job or company (e.g., role context, company overview)

Career Options Limited is a leading recruitment-consulting firm based in Nairobi Kenya and offering specialized services to effectively manage the entire recruitment process for companies based in Africa and Middle East. We cover various business verticals like Oil and Gas, Power, Green Energy, Engineering, Retail, FMCG, Information Technology, Banking an...

Responsibilities or duties

Advise customers on debt repayment strategies, highlighting the importance of settling debts and potential consequences of default.

Engage with customers via telephone, email or in-person to discuss overdue payments and review credit terms for easier repayment.

Organize, implement and manage the most suitable debt recovery method and techniques.

Perform various duties on assigned accounts such as recording, verification and validation of customer’s details received from Clients.

Provide customers with accurate account details e.g. balances, account numbers etc.

Update system reports with relevant information to support the collection process.

Ensure data integrity and confidentiality of customer details.

Attend to customers during scheduled/unscheduled meetings.

Respond promptly to customer communications via email, phone, or postal mail.

Initiate clearance for settled debts upon receiving proof of payment.

Mediate disputes between customers and clients.

Monitor and control portfolio performance.

Preparation required reports.

Qualifications or requirements (e.g., education, skills)

Finance, Accounting And Assurance Services

Must Have Possession of at least a Diploma from a recognized Institution.

Solid communication and interpersonal skills. Computer literate and English proficiency.

High integrity and honesty.

Positive attitude and work ethic. Able to work under pressure and with minimal supervision.

Experience needed

Added advantage Certification in credit management, banking, or a related field.

Prior experience in credit or debt management.

• Advise customers on debt repayment strategies, highlighting the importance of settling debts and potential consequences of default.
• Engage with customers via telephone, email or in-person to discuss overdue payments and review credit terms for easier repayment.
• Organize, implement and manage the most suitable debt recovery method and techniques.
• Perform various duties on assigned accounts such as recording, verification and validation of customer’s details received from Clients.
• Provide customers with accurate account details e.g. balances, account numbers etc.
• Update system reports with relevant information to support the collection process.
• Ensure data integrity and confidentiality of customer details.
• Attend to customers during scheduled/unscheduled meetings.
• Respond promptly to customer communications via email, phone, or postal mail.
• Initiate clearance for settled debts upon receiving proof of payment.
• Mediate disputes between customers and clients.
• Monitor and control portfolio performance.
• Preparation required reports.

• Solid communication and interpersonal skills
• Computer literate
• English proficiency
• High integrity and honesty
• Positive attitude and work ethic
• Able to work under pressure
• Able to work with minimal supervision

• Diploma from a recognized Institution
• Certification in credit management, banking, or a related field (Added advantage)
• Prior experience in credit or debt management (Added advantage)