Debt Collections & Recoveries Officer job at Finley International Limited

Vacancy title:
Debt Collections & Recoveries Officer

[ Type: FULL TIME , Industry: Banking , Category: Accounting & Finance ]

Jobs at:

Finley International Limited

Deadline of this Job:
14 January 2023  

Duty Station:
Within Kenya , Nairobi , East Africa

Date Posted: Wednesday, December 21, 2022 , Base Salary: Not Disclosed

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The overall objective of this role is to follow up on non-performing loan accounts and implement a recovery action plan to achieve timely and maximum loan recovery.

Reporting to Team Leader, Debt Recovery Officer will:
• Monitor allocated portfolio of delinquent loans facilities and determine appropriate collections strategy within pre-determined policies, guidelines and regulation.
• Perform various duties on assigned accounts such as recording, verification and validation of customer’s details as received from clients.
• Advise customer on ways of clearing their debts while communicating with them on the importance of paying their debts and consequences of non-payment.
• Resolve and mediate disputes between customers and principals/clients.
• Locate and notify customers on defaulted loan accounts by mail, telephone, or scheduled visits in order to recover payments.
• Prepare approval requests for negotiated settlements and follow up until account is fully settled and the balance paid off.
• Maintain and prepare monthly collections reports, updates and status.
• Initiate demand and reminder letters to all defaulting customers and review all credit accounts for proper documentation and monitoring.
• Initiate the clearance process on cleared debts once you receive payment proof and have the same shared to relevant clients.
• Provide customers with their correct account details e.g. loan balance and account numbers.
• Maintaining data integrity and keep customer details confidential.
• Responding to all customer correspondences via e-mail, telephone and postal mail.

• Possession of a Diploma in any field from a recognized institution with at least 1-2 years’ experience in Debt Collection/Credit or Sales and Marketing.
• Diploma in either Banking/Credit management background will have an added advantage.
• Demonstrate a clear understanding of recovery processes with sound understanding of debt recovery process and techniques.
• Should have strong analytical power, good problem-solving skills and ability to work under immense pressure.
• Must have ability to translate and apply Credit knowledge to improve positive results in negotiations with clients.
• Excellent written and communication skills and the ability to communicate effectively to individuals and groups of people.

Work Hours: 8

Experience in Months: 12

Level of Education:
Postgraduate Degree

Job application procedure

Interested and qualified candidates should forward their CV to:  using the position as subject of email.

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Job Info
Job Category: Accounting/ Finance jobs in Kenya
Job Type: Full-time
Deadline of this Job: 14 January 2023
Duty Station: Nairobi
Posted: 21-12-2022
No of Jobs: 1
Start Publishing: 21-12-2022
Stop Publishing (Put date of 2030): 21-12-2066
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