Company Overview

Newark Capital is a credit lending company aiming to provide instant access to loans for SMEs. We are on a mission to provide instant loans to small businesses: ensuring accessibility, affordability, value and customer experience. Newark capital is headquartered in Kikuyu Town with offices in Ngóng, Dagoreti, Ruiru, Wangige, Kikuyu, Limuru, Kiambu and Juja.

Responsibilities

• Make outbound and receive inbound calls on overdue payments.
• Negotiate realistic repayment plans that benefit both customer and company.
• Provide accurate details on account status and repayment terms.
• Record all interactions, agreements, and follow-ups in the system.
• Escalate complex cases to the Line Manager.
• Meet set targets for collections, calls, and PTP (promise-to-pay) conversions.
• Ensure compliance with company policies, regulations, and data protection laws.
• Maintain professionalism, courtesy, and empathy in all interactions.
• Collaborate with team members to meet overall goals.

Qualifications

• BA/BSc/HND

• Make outbound and receive inbound calls on overdue payments.
• Negotiate realistic repayment plans that benefit both customer and company.
• Provide accurate details on account status and repayment terms.
• Record all interactions, agreements, and follow-ups in the system.
• Escalate complex cases to the Line Manager.
• Meet set targets for collections, calls, and PTP (promise-to-pay) conversions.
• Ensure compliance with company policies, regulations, and data protection laws.
• Maintain professionalism, courtesy, and empathy in all interactions.
• Collaborate with team members to meet overall goals.

• BA/BSc/HND