Debt Recovery Officer - North Rift Region job at SunCulture Kenya Ltd
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Vacancy title:
Debt Recovery Officer - North Rift Region

[ Type: FULL TIME , Industry: Agriculture, Food, and Natural Resources , Category: Accounting & Finance ]

Jobs at:

SunCulture Kenya Ltd

Deadline of this Job:
25 October 2022  

Duty Station:
Within Kenya , Eldoret , East Africa

Date Posted: Tuesday, October 11, 2022 , Base Salary: Not Disclosed

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Learn more about SunCulture Kenya Ltd
SunCulture Kenya Ltd jobs in Kenya

About the Role
• Reporting to the Head of Credit (with dotted lines to the Assistant Manager, PAYG), the ideal candidate is responsible for collections of defaulted portfolio, racing & recovery of all SunCulture assets assigned on credit but defaulted, issuance of Demand letters in the field & initiation of repossession rights on all non-performing credits above Sunculture’s PAYG credit policy guidelines.

Does this sound interesting? If so, are you looking to;
• Be accountable for reducing delinquency for assigned accounts
• Ensure allocated accounts are monitored on a daily basis and appropriate actions are taken to ensure that the collection portfolio remains within acceptable limits through the application of sound credit judgment within SunCulture PAYG credit policy guidelines.
• Investigate and resolve any customer queries and complaints through verbal or written correspondence in line with SunCulture PAYG credit policies.
• Issue out demand letters at field level to defaulters with the aim to get payments back to normalcy.
• Record new commitment to repay the debt (PTPs), determine if the debt can be collected, and accordingly recommend/initiate the recovery process.
• Contact defaulting customers either by calling or visiting them with an aim of negotiating a settlement of the arrears.
• Initiate repossession of SunCulture assets as necessary.
• Achieve the monthly collection targets as assigned by the supervisor
• Identify and escalate deceased or disabled customers to the Head of Credit for review or collection termination.
• Ensure all work queues are acted upon.
• Conduct field visit assessment before visiting the market areas.
• Manage relationships with local authorities and Security Officers
• Plan and organize field collection drives across all regions
• Conduct monthly reporting as per portfolio performance on delinquency.

Knowledge and skills for the Role:
• At least 3-6 years work experience in debt collection in microfinance, the solar industry, or a related organization
• Knowledge of relevant legal requirements and processes in microfinance and credit collections environment or any other financial institution
• Evidence of well-developed organizational skills and the ability to meet deadlines.
• Integrity and ability to work in consumer finance with small scale farmers across Kenya
• Sound verbal communication skills include the ability to negotiate respectfully and communicate the rationale for decisions made.
• Target driven, self-starter, and problem solver
• Demonstrated ability to follow policy and procedures.
• Sound judgment, analytical, and decision-making skills.
• Accuracy and attention to detail.
• Demonstrated ability to quickly learn new systems and processes.
• Demonstrated commitment to service excellence.
• Proficiency in GSuite, Microsoft Office

Education Requirement: No Requirements

Work Hours: 8

Experience in Months: 36

Job application procedure
• Interested and qualified? Click here to apply

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Job Info
Job Category: Accounting/ Finance jobs in Kenya
Job Type: Full-time
Deadline of this Job: 25 October 2022
Duty Station: Eldoret
Posted: 11-10-2022
No of Jobs: 1
Start Publishing: 11-10-2022
Stop Publishing (Put date of 2030): 11-10-2065
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