Company Overview

From a small beginning in 1979, Glacier Products Ltd has expanded to become the market leader in the ice cream industry in East African region. The company's headquarters are based on Road A off Enterprise road in Nairobi's Industrial area in ultra-modern premises that house its head offices, production and storage facilities.

Role Description

This is a full-time on-site role based in Nairobi County, Kenya, for a Debt Recovery Assistant. Responsibilities include identifying overdue accounts, contacting clients via various communication channels, and negotiating payment plans. The Debt Recovery Assistant will record payment arrangements, monitor adherence to agreements, and maintain accurate records. Additionally, the role involves resolving payment disputes, generating regular reports on debt recovery progress, and collaborating with internal teams to develop effective debt collection strategies.

Qualifications

• Proficiency in financial reporting, debt negotiation, and account reconciliation
• Strong written and verbal communication skills, along with active listening abilities
• Proven organizational and time management skills for monitoring and managing multiple accounts
• Critical thinking and problem-solving skills for dispute resolution
• Familiarity with debt management systems or related software
• Integrity, professionalism, and ability to handle sensitive client information
• Previous experience in debt collection or a similar role is preferred
• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field is an added advantage

• Identifying overdue accounts
• Contacting clients via various communication channels
• Negotiating payment plans
• Recording payment arrangements
• Monitoring adherence to agreements
• Maintaining accurate records
• Resolving payment disputes
• Generating regular reports on debt recovery progress
• Collaborating with internal teams to develop effective debt collection strategies

• Financial reporting
• Debt negotiation
• Account reconciliation
• Strong written and verbal communication skills
• Active listening abilities
• Organizational skills
• Time management skills
• Critical thinking
• Problem-solving skills
• Familiarity with debt management systems or related software
• Integrity
• Professionalism
• Ability to handle sensitive client information

• Proficiency in financial reporting, debt negotiation, and account reconciliation
• Strong written and verbal communication skills, along with active listening abilities
• Proven organizational and time management skills for monitoring and managing multiple accounts
• Critical thinking and problem-solving skills for dispute resolution
• Familiarity with debt management systems or related software
• Integrity, professionalism, and ability to handle sensitive client information
• Previous experience in debt collection or a similar role is preferred
• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field is an added advantage