Background

Open University of Kenya (OUK) is an equal opportunity employer and, therefore, applicants of either gender, youths, persons living with disabilities and those from marginalized areas are encouraged to apply.

Responsibilities

• Conduct Empathy Interviews: Train students to conduct deep ethnographic research to uncover customer needs and frustrations in a human-centered way.
• Define Problem Statements: Guide students in synthesizing research findings to articulate clear, user-centric problem definitions.
• Facilitate Ideation Sessions: Instruct on brainstorming techniques (e.g., mind mapping, SCAMPER) to generate a wide range of potential solutions.
• Prototype Concepts: Lead hands-on sessions where students build low-fidelity and high-fidelity prototypes using physical materials or digital tools.
• Conduct Usability Testing: Instruct students on how to design tests, recruit users, and gather feedback to refine and improve prototypes.
• Manage Innovation Pipelines: Guide students in integrating Design Thinking as a framework for solving complex, systemic problems beyond just product design.

• Conduct Empathy Interviews: Train students to conduct deep ethnographic research to uncover customer needs and frustrations in a human-centered way.
• Define Problem Statements: Guide students in synthesizing research findings to articulate clear, user-centric problem definitions.
• Facilitate Ideation Sessions: Instruct on brainstorming techniques (e.g., mind mapping, SCAMPER) to generate a wide range of potential solutions.
• Prototype Concepts: Lead hands-on sessions where students build low-fidelity and high-fidelity prototypes using physical materials or digital tools.
• Conduct Usability Testing: Instruct students on how to design tests, recruit users, and gather feedback to refine and improve prototypes.
• Manage Innovation Pipelines: Guide students in integrating Design Thinking as a framework for solving complex, systemic problems beyond just product design.

• Design Thinking methodologies
• Ethnographic research
• Problem definition
• Ideation techniques (mind mapping, SCAMPER)
• Prototyping (low-fidelity and high-fidelity)
• Usability testing
• Innovation pipeline management

• Experience in conducting empathy interviews and ethnographic research.
• Proficiency in guiding students through problem definition and ideation processes.
• Ability to lead hands-on prototyping sessions.
• Experience in designing and conducting usability tests.
• Understanding of Design Thinking as a framework for complex problem-solving.