Job Purpose

This role is responsible for providing service to customer vehicles in line with the ‘fix it right the first time’ standard, in order to support high customer satisfaction and attain revenue and throughput targets for the branch.

Main Responsibilities

Managerial Responsibilities

N/A

Operational Responsibilities

• Carry out repairs as well as scheduled vehicle maintenance as per the CFAO & vehicle manufacturer quality standards for high customer satisfaction and retention rates;
• Carry out diagnosis on the vehicle using diagnostic tools and equipment.
• Use manufacturer applications for technical support by creating technical reports and implementing solutions provided by the manufacturer.
• Work efficiently in line with manufacturer flat rates.
• Support less experienced technicians with the diagnosis of complex repairs/service to ensure customers are provided with high-quality service, and to pass on experience and knowledge to the less experienced team;
• Clean the work area (bay) in compliance with CFAO standards, to ensure the workstation is always safe, clean and tidy;
• Prepare timely, clear and precise defect reports in order to upsell and consequently generate more revenue for the branch;
• Test the functionality of parts and systems
• Prepared to get additional certification as needed.
• Willingness to learn with hands-on training.
• Working in accordance with CFAO QHSE policies and guidelines.
• Working in accordance with CFAO policies and procedures.
• Understand and apply KAIZEN within his work environment.
• Keep a professional appearance.
• Any other duties that may be assigned by the management from time to time.

Qualifications

Minimum level of academic and professional qualification required to perform effectively in the role

• Diploma in automotive engineering
• Certified Technician (Diagnostic Master Technician)

Minimum level of experience required to perform effectively in the role

• 2 years working experience as a diagnostic technician

• Carry out repairs as well as scheduled vehicle maintenance as per the CFAO & vehicle manufacturer quality standards for high customer satisfaction and retention rates;
• Carry out diagnosis on the vehicle using diagnostic tools and equipment.
• Use manufacturer applications for technical support by creating technical reports and implementing solutions provided by the manufacturer.
• Work efficiently in line with manufacturer flat rates.
• Support less experienced technicians with the diagnosis of complex repairs/service to ensure customers are provided with high-quality service, and to pass on experience and knowledge to the less experienced team;
• Clean the work area (bay) in compliance with CFAO standards, to ensure the workstation is always safe, clean and tidy;
• Prepare timely, clear and precise defect reports in order to upsell and consequently generate more revenue for the branch;
• Test the functionality of parts and systems
• Prepared to get additional certification as needed.
• Willingness to learn with hands-on training.
• Working in accordance with CFAO QHSE policies and guidelines.
• Working in accordance with CFAO policies and procedures.
• Understand and apply KAIZEN within his work environment.
• Keep a professional appearance.
• Any other duties that may be assigned by the management from time to time.

• Diagnostic tools and equipment usage
• Manufacturer applications for technical support
• Technical report writing
• Problem-solving
• Teamwork and mentorship
• Attention to detail
• Adherence to safety and quality standards
• Professional appearance
• Willingness to learn

• Diploma in automotive engineering
• Certified Technician (Diagnostic Master Technician)