Background

CDL was founded in early 2003 by its current Managing Director Lucy Mmari.Within her 14 year tenure in a well established logistics company, She honed her skill in human resources management and thereafter started CDL.

Role Overview

The Diagnostics Service Manager will provide strategic leadership and operational oversight of all diagnostic services, including laboratory, imaging, and specialized units. The role is responsible for ensuring accurate, timely, and high-quality diagnostics while driving service utilization, enhancing patient experience, supporting revenue growth, and maintaining compliance with regulatory and international accreditation standards (e.g., ISO 15189, ISO 15224).

Key Responsibilities

• Service Utilization & Revenue Growth: Drive utilization of diagnostic services through referral pathways, clinician engagement, and service packages. Support revenue growth through increased service uptake and repeat patient engagement.
• Quality & Compliance Management: Ensure adherence to diagnostic quality standards and regulatory requirements. Maintain compliance with ISO 15189, ISO 15224, and internal quality management systems. Lead continuous quality improvement initiatives and audit processes.
• Operational Efficiency & Turnaround Time: Optimize workflows to improve turnaround times for laboratory and imaging results. Implement automation and digital tools to enhance efficiency and reporting.
• Patient Experience & Service Delivery: Enhance patient experience through improved communication, coordination, and service delivery. Drive patient satisfaction and service excellence within diagnostic units.
• Equipment & Resource Management: Ensure optimal utilization and maintenance of diagnostic equipment. Oversee preventive maintenance and scheduling systems.
• Partnerships & Referral Networks: Develop and maintain referral relationships with clinicians and corporate partners. Drive diagnostic service uptake through strategic engagement initiatives.
• Data Management & Reporting: Monitor key performance indicators including utilization, turnaround time, quality, and revenue. Leverage dashboards and reporting tools for data-driven decision-making.

Strategic Focus Areas

• Diagnostic service growth and revenue optimization
• Turnaround time and operational efficiency improvement
• Quality assurance and accreditation readiness
• Patient experience enhancement
• Data-driven performance monitoring
• Equipment optimization and uptime

Qualifications & Experience

• Bachelor’s Degree in Medical Laboratory Sciences, Radiology, Biomedical Sciences, or related field
• Master’s Degree in Healthcare Management, Business Administration, or related field
• Registered with the relevant professional board with a valid practicing license
• 7–10 years’ experience in diagnostic services management or clinical laboratory leadership
• Strong expertise in healthcare quality management, diagnostic operations, and performance monitoring
• Experience in service growth, operational leadership, and data-driven decision-making
• Familiarity with digital health systems, AI-enabled diagnostics, and workflow optimization is an added advantage

• Drive utilization of diagnostic services through referral pathways, clinician engagement, and service packages
• Support revenue growth through increased service uptake and repeat patient engagement
• Ensure adherence to diagnostic quality standards and regulatory requirements
• Maintain compliance with ISO 15189, ISO 15224, and internal quality management systems
• Lead continuous quality improvement initiatives and audit processes
• Optimize workflows to improve turnaround times for laboratory and imaging results
• Implement automation and digital tools to enhance efficiency and reporting
• Enhance patient experience through improved communication, coordination, and service delivery
• Drive patient satisfaction and service excellence within diagnostic units
• Ensure optimal utilization and maintenance of diagnostic equipment
• Oversee preventive maintenance and scheduling systems
• Develop and maintain referral relationships with clinicians and corporate partners
• Drive diagnostic service uptake through strategic engagement initiatives
• Monitor key performance indicators including utilization, turnaround time, quality, and revenue
• Leverage dashboards and reporting tools for data-driven decision-making

• Healthcare quality management
• Diagnostic operations
• Performance monitoring
• Service growth
• Operational leadership
• Data-driven decision-making
• Digital health systems (advantage)
• AI-enabled diagnostics (advantage)
• Workflow optimization (advantage)

• Bachelor’s Degree in Medical Laboratory Sciences, Radiology, Biomedical Sciences, or related field
• Master’s Degree in Healthcare Management, Business Administration, or related field
• Registered with the relevant professional board with a valid practicing license