INTRODUCTION/BACKGROUND

Limlak Sacco is looking for a qualified and dynamic Digital Community Officer to manage and grow the Sacco’s online presence, engage members across digital platforms, and support the institution’s digital transformation initiatives.

KEY ACCOUNTABILITIES

• Manage and grow the Sacco’s presence across social media platforms (Facebook, Twitter/X, Instagram, LinkedIn, TikTok, etc.)
• Develop and implement a digital content calendar aligned with the Sacco’s communication and marketing strategy
• Create engaging content (posts, graphics, videos, and articles) to promote the Sacco’s products and services
• Monitor, respond to, and manage member queries, comments, and feedback across digital channels in a timely manner
• Track and report on social media and digital engagement metrics, providing insights for improvement
• Support the onboarding and education of members on digital banking channels (Mobile App, USSD, etc.)
• Collaborate with marketing, IT, and customer service teams to ensure a consistent brand voice across all digital touchpoints
• Identify and escalate digital risks, complaints, or reputational issues promptly
• Stay updated on digital trends and recommend innovative ways to enhance member engagement
• Support digital campaigns for member recruitment, product uptake, and financial literacy

QUALIFICATIONS AND EXPERIENCE

• Diploma/Degree in ICT, Digital Marketing, Communications, Marketing or a related field
• At least 2 years’ experience in social media/digital community management, preferably in a financial services or Sacco environment
• Strong understanding of social media platforms, analytics tools, and content creation
• Excellent written and verbal communication skills
• Creativity, initiative and strong customer-service skills.
• Basic graphic design/video editing skills is an added advantage

• Manage and grow the Sacco’s presence across social media platforms (Facebook, Twitter/X, Instagram, LinkedIn, TikTok, etc.)
• Develop and implement a digital content calendar aligned with the Sacco’s communication and marketing strategy
• Create engaging content (posts, graphics, videos, and articles) to promote the Sacco’s products and services
• Monitor, respond to, and manage member queries, comments, and feedback across digital channels in a timely manner
• Track and report on social media and digital engagement metrics, providing insights for improvement
• Support the onboarding and education of members on digital banking channels (Mobile App, USSD, etc.)
• Collaborate with marketing, IT, and customer service teams to ensure a consistent brand voice across all digital touchpoints
• Identify and escalate digital risks, complaints, or reputational issues promptly
• Stay updated on digital trends and recommend innovative ways to enhance member engagement
• Support digital campaigns for member recruitment, product uptake, and financial literacy

• Social media management
• Digital content creation
• Social media analytics
• Member engagement
• Communication skills
• Customer service skills
• Graphic design (basic)
• Video editing (basic)

• Diploma/Degree in ICT, Digital Marketing, Communications, Marketing or a related field
• At least 2 years’ experience in social media/digital community management
• Strong understanding of social media platforms, analytics tools, and content creation
• Excellent written and verbal communication skills
• Creativity, initiative and strong customer-service skills.
• Basic graphic design/video editing skills is an added advantage