Background information about the job or company (e.g., role context, company overview)

Dusit Princess Hotel Residences Nairobi is seeking a highly organized, creative, and results-driven Digital Marketing & Communications Manager to lead the hotel's digital presence and brand communication. This role is responsible for positioning the hotel as a leading destination across all touchpoints from rooms and conferences to F&B outlets. The ideal candidate combines strong execution discipline with creativity, ensuring consistent, high-quality content and impactful campaigns that drive visibility, engagement, and revenue.

Dusit Princess Nairobi is conveniently located in the Westland's area, close to corporate offices and points of interest and a 30-minute drive from Jomo Kenyatta International Airport (JKIA).

The hotel residence is a collection of 100 spacious, tastefully furnished Deluxe Rooms, Junior Suites, and One-Bedroom Suites offering stunning views of the city by day and night. Unwind in our rooftop heated swimming pool and our modern, well-equipped gym. Delight your palette at our signature restaurants with a selection of international favorites and a fusion of innovative Kenyan and Thai culinary traditions. Elevate your evenings at The Aviary, our destination rooftop cocktail lounge, offering curated drinks and breathtaking skyline views. Enjoy intimate and private spaces for all your meetings and events with our five fully equipped, state-of-the-art meeting rooms. Recognized as a multi-award-winning property, our hotel sets the benchmark for excellence in hospitality within the region.

Responsibilities or duties

Develop and execute a holistic digital marketing strategy for the entire hotel.

Manage and grow all digital platforms and social media channels with a clear content direction.

Create and oversee high-quality, on-brand content across rooms, events, dining, and lifestyle experiences.

Design and implement innovative campaigns and promotions across all revenue streams.

Build a structured content calendar and ensure timely, consistent execution.

Monitor digital trends, competitor activity, and guest preferences to keep the brand relevant.

Track, analyze, and report on campaign performance and ROI.

Collaborate with department heads to align marketing with operational priorities.

Qualifications or requirements (e.g., education, skills)

Proven experience in digital marketing, brand communications, or social media management in the hospitality industry.

Demonstrated ability to manage multiple campaigns and priorities simultaneously.

Deep understanding of social media platforms, digital trends, and audience engagement.

Highly organized with strong planning and execution skills.

Ability to identify commercial opportunities and translate them into effective promotions.

Excellent written and verbal communication skills.

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

At Dusit Princess Nairobi, we don't just create exceptional experiences for our guests; we empower our team members to thrive. Join a workplace where your passion has purpose, and every day is an opportunity to grow.

We offer:

• A dynamic, supportive culture grounded in trust, respect, and collaboration.
• The chance to make a meaningful impact on every guest journey, every day.

• Develop and execute a holistic digital marketing strategy for the entire hotel.
• Manage and grow all digital platforms and social media channels with a clear content direction.
• Create and oversee high-quality, on-brand content across rooms, events, dining, and lifestyle experiences.
• Design and implement innovative campaigns and promotions across all revenue streams.
• Build a structured content calendar and ensure timely, consistent execution.
• Monitor digital trends, competitor activity, and guest preferences to keep the brand relevant.
• Track, analyze, and report on campaign performance and ROI.
• Collaborate with department heads to align marketing with operational priorities.

• Deep understanding of social media platforms, digital trends, and audience engagement.
• Highly organized with strong planning and execution skills.
• Ability to identify commercial opportunities and translate them into effective promotions.
• Excellent written and verbal communication skills.

• Proven experience in digital marketing, brand communications, or social media management in the hospitality industry.
• Demonstrated ability to manage multiple campaigns and priorities simultaneously.