Digital Operation Manager
2025-07-03T17:44:38+00:00
KEDA Kenya Ceramics Company Limited
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https://www.kedagroup.com/
FULL_TIME
Nairobi
Nairobi
00100
Kenya
Business Management and Administration
Computer & IT
2025-07-07T17:00:00+00:00
Kenya
8
Responsibilities
- Oversee App user loyalty program operations, including gift loading/unloading, exchange orders, gift management, and gift redemption follow-up.
- Guide customers in using our digital systems and APP, resolving any issues they encounter, particularly with the VOSA system.
- Propose and implement optimization plans to improve digital system processes and outcomes.
- Design and deliver training programs for team members, customers, and partners to enhance their skills and knowledge.
- Plan, organize, and ensure successful event execution such as workshops, training sessions, and partner meetings.
Qualifications
- Graduate from a TOP 5 university in Kenya, majoring in Digital Marketing, Business Administration / Management, Information Technology / Computer Science, Digital Marketing / E-Commerce Communications or related fields.
Required Skills
- Minimum of 5 years of experience in digital system operations, team leadership, and event management.
- Proficient in guiding customers on APP usage and resolving technical issues.
- Advanced skills in Excel, including data analysis and template creation.
- Exceptional organizational abilities to manage multiple tasks, projects, and events efficiently.
- Strong team leadership and supervisory skills, with the ability to motivate and guide teams to success.
Oversee App user loyalty program operations, including gift loading/unloading, exchange orders, gift management, and gift redemption follow-up. Guide customers in using our digital systems and APP, resolving any issues they encounter, particularly with the VOSA system. Propose and implement optimization plans to improve digital system processes and outcomes. Design and deliver training programs for team members, customers, and partners to enhance their skills and knowledge. Plan, organize, and ensure successful event execution such as workshops, training sessions, and partner meetings.
Proficient in guiding customers on APP usage and resolving technical issues. Advanced skills in Excel, including data analysis and template creation. Exceptional organizational abilities to manage multiple tasks, projects, and events efficiently. Strong team leadership and supervisory skills, with the ability to motivate and guide teams to success.
Graduate from a TOP 5 university in Kenya, majoring in Digital Marketing, Business Administration / Management, Information Technology / Computer Science, Digital Marketing / E-Commerce Communications or related fields. Required Skills Minimum of 5 years of experience in digital system operations, team leadership, and event management.
JOB-6866c18603b18
Vacancy title:
Digital Operation Manager
[Type: FULL_TIME, Industry: Business Management and Administration, Category: Computer & IT]
Jobs at:
KEDA Kenya Ceramics Company Limited
Deadline of this Job:
Monday, July 7 2025
Duty Station:
Nairobi | Nairobi | Kenya
Summary
Date Posted: Thursday, July 3 2025, Base Salary: Not Disclosed
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JOB DETAILS:
Responsibilities
- Oversee App user loyalty program operations, including gift loading/unloading, exchange orders, gift management, and gift redemption follow-up.
- Guide customers in using our digital systems and APP, resolving any issues they encounter, particularly with the VOSA system.
- Propose and implement optimization plans to improve digital system processes and outcomes.
- Design and deliver training programs for team members, customers, and partners to enhance their skills and knowledge.
- Plan, organize, and ensure successful event execution such as workshops, training sessions, and partner meetings.
Qualifications
- Graduate from a TOP 5 university in Kenya, majoring in Digital Marketing, Business Administration / Management, Information Technology / Computer Science, Digital Marketing / E-Commerce Communications or related fields.
Required Skills
- Minimum of 5 years of experience in digital system operations, team leadership, and event management.
- Proficient in guiding customers on APP usage and resolving technical issues.
- Advanced skills in Excel, including data analysis and template creation.
- Exceptional organizational abilities to manage multiple tasks, projects, and events efficiently.
- Strong team leadership and supervisory skills, with the ability to motivate and guide teams to success.
Work Hours: 8
Experience in Months: 60
Level of Education: bachelor degree
Job application procedure
Interested and qualified? Click here to apply
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