Job Type: Full Time | Qualification: BA/BSc/HND | Experience: 3 years | Location: Nairobi | Job Field: Product Management

Summit Recruitment & Search was established in 2009 to address the recruitment, mass recruitment, executive search, outsourcing and training needs of companies based in Kenya or wanting to enter the Kenyan, East African, South African and African market. We have a leading proven track record in our field in South Africa, Uganda, Ethiopia, Tanzania, Rw...

Key Responsibilities

• Drive the growth and performance of digital lending products, ensuring achievement of disbursement targets and increased customer adoption.
• Monitor and analyse digital lending performance, including loan disbursements, active borrowers, Portfolio at Risk (PAR30) and collection rates.
• Develop and implement customer activation campaigns through SMS, call centres, branch networks and other digital channels.
• Oversee and optimise USSD and mobile app lending channels, identifying customer journey challenges and coordinating with IT to resolve technical issues.
• Collaborate with Credit, IT, Sales and Operations teams to improve product eligibility criteria, loan configurations, customer limits and digital lending processes.
• Monitor portfolio quality, support automated collections processes and recommend corrective measures to minimise credit risk and improve repayment performance.
• Prepare weekly and monthly performance reports for senior management while ensuring compliance with CBK digital lending regulations and Kenya’s Data Protection Act.

Key Qualifications

• Bachelor’s degree in Business, Finance, Economics, Information Technology or a related field.
• Minimum of 3 years’ experience in digital lending, mobile financial services, financial technology or financial product management.
• Proven experience monitoring digital loan portfolios, including disbursements, PAR30, collection rates and customer activity.
• Strong understanding of USSD platforms, mobile lending applications and digital customer journeys within the Kenyan financial services market.
• Demonstrated ability to work with cross-functional teams and drive digital product growth and commercial performance.
• Strong analytical, reporting, problem-solving and communication skills. Experience using Mambu or a similar loan management system is an added advantage.

• Drive the growth and performance of digital lending products, ensuring achievement of disbursement targets and increased customer adoption.
• Monitor and analyse digital lending performance, including loan disbursements, active borrowers, Portfolio at Risk (PAR30) and collection rates.
• Develop and implement customer activation campaigns through SMS, call centres, branch networks and other digital channels.
• Oversee and optimise USSD and mobile app lending channels, identifying customer journey challenges and coordinating with IT to resolve technical issues.
• Collaborate with Credit, IT, Sales and Operations teams to improve product eligibility criteria, loan configurations, customer limits and digital lending processes.
• Monitor portfolio quality, support automated collections processes and recommend corrective measures to minimise credit risk and improve repayment performance.
• Prepare weekly and monthly performance reports for senior management while ensuring compliance with CBK digital lending regulations and Kenya’s Data Protection Act.

• Strong understanding of USSD platforms, mobile lending applications and digital customer journeys within the Kenyan financial services market.
• Strong analytical, reporting, problem-solving and communication skills.
• Ability to work with cross-functional teams and drive digital product growth and commercial performance.
• Experience monitoring digital loan portfolios, including disbursements, PAR30, collection rates and customer activity.
• Experience using Mambu or a similar loan management system is an added advantage.

• Bachelor’s degree in Business, Finance, Economics, Information Technology or a related field.
• Minimum of 3 years’ experience in digital lending, mobile financial services, financial technology or financial product management.
• Proven experience monitoring digital loan portfolios, including disbursements, PAR30, collection rates and customer activity.