Background information about the job or company (e.g., role context, company overview)

CDL was founded in early 2003 by its current Managing Director Lucy Mmari.Within her 14 year tenure in a well established logistics company, She honed her skill in human resources management and thereafter started CDL.

Responsibilities or duties

Key Responsibilities

• Generate Sales – as per Targets – for Airtime, Acquistions & Devices
• Monitor inventory and consignment stock for accurate balance of inventory movements and physical stock daily
• Handle receive customer payments through all company-approved payment methods, manage daily cash float and account for daily sales
• Support and implement the customer experience improvement strategies for increased sales
• Offer technical support to customers especially on configuration of data devices

Principal Outputs for this role

• Revenue – Achieve set targets in Airtime, Routers, Handsets
• Shop(s) Profitability (EBIDTA)– ensure adherence to all the briefed in Retail SOPs (Stock & payments management/operational costs)
• Quality Acquisitions – in terms of FRA, ARPU
• Brand NPS
• Drive Customer Centricity -Ensure Growth in Retail Customer Satisfaction Index
• Ticketing Customer Escalations & Offering First Level Resolution
• New Business Development
• Looking for new leads & closing them,
• Document, Track, Manage, & Grow Individual Customer Database Portfolio

Qualifications or requirements (e.g., education, skills)

Requirements

• Diploma/Bachelor’s Degree in Business, Marketing or related field

Experience needed

Experience

• At least 1 year experience in sales

• Generate Sales – as per Targets – for Airtime, Acquistions & Devices
• Monitor inventory and consignment stock for accurate balance of inventory movements and physical stock daily
• Handle receive customer payments through all company-approved payment methods, manage daily cash float and account for daily sales
• Support and implement the customer experience improvement strategies for increased sales
• Offer technical support to customers especially on configuration of data devices
• Revenue – Achieve set targets in Airtime, Routers, Handsets
• Shop(s) Profitability (EBIDTA)– ensure adherence to all the briefed in Retail SOPs (Stock & payments management/operational costs)
• Quality Acquisitions – in terms of FRA, ARPU
• Brand NPS
• Drive Customer Centricity -Ensure Growth in Retail Customer Satisfaction Index
• Ticketing Customer Escalations & Offering First Level Resolution
• New Business Development
• Looking for new leads & closing them,
• Document, Track, Manage, & Grow Individual Customer Database Portfolio

• Sales
• Customer Service
• Inventory Management
• Payment Handling
• Technical Support
• Business Development
• Customer Relationship Management

• Diploma/Bachelor’s Degree in Business, Marketing or related field