Ngao Credit Limited

Ngao Credit Limited, a non-deposit taking Micro-Finance Institution (MFI), was incorporated as a Private Limited Company under the Companies Act (Cap 486) of the Laws of Kenya, on March 20, 2008 and commenced operations on July 1, 2009. Ngao Credit Limited (hereafter referred to as NCL) is also licensed by the City Council of Nairobi to provide small scal...

Key Responsibilities

• Customer Acquisition: Proactively finding, prospecting, and onboarding new clients through cold calling, referrals, and field activations.
• Sales Execution: Presenting, demonstrating, and selling products/services, while negotiating contracts and closing sales.
• Relationship Management: Building and maintaining positive relationships to ensure customer satisfaction and repeat business.
• Target Achievement: Consistently meeting or exceeding weekly, monthly, and quarterly sales goals.
• Reporting & Analysis: Submitting daily, weekly, or monthly reports on sales activities, market trends, and competitive analysis to management.
• Customer Support: Resolving complaints, guiding customers through application processes, and providing product knowledge.

Requirements and Qualifications

• Education: A high school diploma is often the minimum, while a bachelor’s degree in Marketing, Business Administration, or a related field is frequently preferred.
• Experience: Proven experience as a direct sales representative or in a similar sales/customer service role is highly valued.
• Skills: Exceptional interpersonal, communication, negotiation, and persuasion skills.
• Attributes: High energy, results-driven, self-motivated, and capable of working independently.
• Technical Skills: Proficiency in using CRM software and, in some cases, basic technical support for product configuration.

• Customer Acquisition: Proactively finding, prospecting, and onboarding new clients through cold calling, referrals, and field activations.
• Sales Execution: Presenting, demonstrating, and selling products/services, while negotiating contracts and closing sales.
• Relationship Management: Building and maintaining positive relationships to ensure customer satisfaction and repeat business.
• Target Achievement: Consistently meeting or exceeding weekly, monthly, and quarterly sales goals.
• Reporting & Analysis: Submitting daily, weekly, or monthly reports on sales activities, market trends, and competitive analysis to management.
• Customer Support: Resolving complaints, guiding customers through application processes, and providing product knowledge.

• Exceptional interpersonal, communication, negotiation, and persuasion skills.
• High energy, results-driven, self-motivated, and capable of working independently.
• Proficiency in using CRM software.

• A high school diploma is often the minimum, while a bachelor’s degree in Marketing, Business Administration, or a related field is frequently preferred.
• Proven experience as a direct sales representative or in a similar sales/customer service role is highly valued.