Human Asset Consultants Ltd was founded in August 2008 and is a Human Resources consultancy firm that was inspired by the belief that the success of any entity begins with discovering, developing and nurturing the skills, potential and talent of any human being. The Human Resource is the most important Asset in any organization and thus, deserves special ...

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Director, Commercial Services

Job Type

Contract

Qualification

BA/BSc/HND , MBA/MSc/MA

Experience

10 years

Location

Nairobi

Job Field

Sales / Marketing / Retail / Business Development

Duties and Responsibilities:

• Ensure provision of timely and high-quality client services that meets or exceeds their expectations.
• Ensure timely, complete and accurate reading and billing of services and revenue collection. Manage and supervise commercial aspects of the Company’s operations, particularly as they relate to meter reading, billing and customer enrolment.
• Develop short and long-term business strategies and operating plans that reflect the Company’s goals and priorities.
• Ensure the provision of comprehensive commercial information systems, including up-to-date customer database, to achieve the overall Company customer base objectives.
• Develop the directorates’ policies and procedures and action plans in line with overall Company mission and objectives.
• Develop and implement a modern customer service charter meant to enhance services to the customer.

Requirements

Education, Professional Qualifications and Work Experience:

• A Bachelor’s degree.
• Master’s in Commerce, Marketing or business-related field.
• A minimum of ten (10) years’ experience, five (5) years of which must be in senior management.
• Demonstrated high performance and leadership in previous roles.
• Experience in Public Sector Management.

• Ensure provision of timely and high-quality client services that meets or exceeds their expectations.
• Ensure timely, complete and accurate reading and billing of services and revenue collection. Manage and supervise commercial aspects of the Company’s operations, particularly as they relate to meter reading, billing and customer enrolment.
• Develop short and long-term business strategies and operating plans that reflect the Company’s goals and priorities.
• Ensure the provision of comprehensive commercial information systems, including up-to-date customer database, to achieve the overall Company customer base objectives.
• Develop the directorates’ policies and procedures and action plans in line with overall Company mission and objectives.
• Develop and implement a modern customer service charter meant to enhance services to the customer.

• A Bachelor’s degree.
• Master’s in Commerce, Marketing or business-related field.
• A minimum of ten (10) years’ experience, five (5) years of which must be in senior management.
• Demonstrated high performance and leadership in previous roles.
• Experience in Public Sector Management.