About the Role

The Director of Talent Operations is responsible for leading the operational delivery of Fika’s global Talent function, ensuring excellence, consistency, and compliance across all people operations. Reporting to the Vice President of Talent, this role oversees the day-to-day execution of the employee lifecycle, HR operations, people analytics, compliance, HR systems, vendor management, and employee services across multiple countries.

The Director of Talent Operations translates Fika’s people strategy into scalable, efficient, and employee-centered operations. While the Vice President of Talent focuses on organizational strategy, leadership development, workforce planning, and organizational effectiveness, this role ensures the Talent function has the operational foundation, governance, systems, and data needed to support Fika’s continued growth and impact.

Responsibilities

• Develop and implement comprehensive talent acquisition strategies to attract and recruit high-caliber candidates.
• Oversee the entire employee lifecycle, including onboarding, performance management, professional development, and offboarding.
• Design and manage competitive compensation and benefits programs.
• Ensure compliance with all labor laws and regulations.
• Foster a positive and inclusive organizational culture.
• Manage the HR budget and resources effectively.
• Provide strategic guidance and support to senior leadership on all talent-related matters.
• Lead and mentor the HR team.

Qualifications:

• Bachelor’s degree in Human Resources, Business Administration, Organizational Psychology, or a related field.
• Master’s degree or relevant postgraduate qualification preferred.
• Minimum of 8 years of progressive Human Resources experience, including at least 4 years in a people leadership role.
• Demonstrated experience leading HR operations across multiple countries or regions.
• Strong knowledge of employment legislation, HR compliance, employee relations, and HR governance.
• Experience managing HRIS platforms (preferably BambooHR) and driving HR systems optimization.
• Demonstrated experience managing Employer of Record (EOR) providers, healthcare providers, payroll vendors, or other HR service providers.
• Strong analytical skills with experience developing executive dashboards, HR metrics, and workforce reporting.
• Experience leading operational transformation, process improvement, and organizational change initiatives.
• Excellent project management, stakeholder management, and problem-solving skills.
• Strong written and verbal communication skills with the ability to influence stakeholders across multiple levels.
• Experience working within international development, multinational organizations, or geographically distributed teams is highly desirable.

Additional Details

This is a full-time position based in Nairobi. The organization offers a competitive salary and benefits package.

• Develop and implement comprehensive talent acquisition strategies to attract and recruit high-caliber candidates.
• Oversee the entire employee lifecycle, including onboarding, performance management, professional development, and offboarding.
• Design and manage competitive compensation and benefits programs.
• Ensure compliance with all labor laws and regulations.
• Foster a positive and inclusive organizational culture.
• Manage the HR budget and resources effectively.
• Provide strategic guidance and support to senior leadership on all talent-related matters.
• Lead and mentor the HR team.

• Excellent leadership, communication, and interpersonal skills.

• Master’s degree in Human Resources, Business Administration, or a related field.
• Minimum of 7 years of progressive experience in Human Resources, with at least 3 years in a leadership role.
• Proven experience in talent acquisition, performance management, compensation and benefits, and employee relations.
• Strong understanding of Kenyan labor laws and regulations.
• Experience working in the NGO sector is a plus.