Dispatch Officer
2026-03-20T09:08:41+00:00
Safal Group
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FULL_TIME
Nairobi
Nairobi
00100
Kenya
Logistics
Transportation & Logistics, Business Operations, Manufacturing & Warehouse
2026-03-27T17:00:00+00:00
8
Background information about the job or company (e.g., role context, company overview)
The company opened its first manufacturing facility in Mombasa, Kenya, in 1962, rapidly widening its reach to include further countries in East Africa, and then Southern Africa. In 2003, all operating companies were reversed into the current holding company called Safal Investments Mauritius Limited and conduct its business across Africa as the Safal Grou...
Responsibilities or duties
Dispatch and Logistics coordination
- To liaise with the planning and operations team for truck planning/placement of trucks for Local / Upcountry dispatches
- To request transporter for appropriate truck by confirming the product to be dispatched
- To liaise with the transporter for the placement of trucks on time
- To monitor truck movement from the dispatch date / time till it exits and liaise with the transporter for required action
- To liaise with the service centre/upcountry office for dispatch as requested
- Escalate challenges faced in arranging the truck and take corrective action
Documentation & SAP Compliance
- To generate Delivery Note, Gate Pass & Loading Slip as per the Sales Order/STOs quantity requirement in SAP
- To reconcile the STO and Dispatches on fortnight monthly basis and ensure closure
- To process the clearing agent invoice after the due verification process and acceptance of all required documents
Management of Stocks in Sales Storage Location
- To keep tabs of Material & Stocks received from Production to Sales Location
- To carry out Monthly physical Stock Count.
- To enter the count in the system & generate the Sales Storage Location inventory document in SAP for further approval & adjustments.
Customer Relation
- To keep customer updated on the truck dispatch.
- To provide / submit required documents to customer for receipt
- To liaise with customer for documentation support / timely clearance of documents for truck from point of Loading.
File management
- Establish & maintain an effective filing system for easy reference at all times
- Maintain a chronological numbering of Local Sales Invoices/STO’s and be able to keep records of all for purposes of determining
- Review policy periodically and recommend changes if required
- All related file from process start to end process should be kept and secured at appropriate location
Systems and Procedures
- To ensure full compliance with Environment, Health and Safety (EHS) regulations, Contractors policy, ISO process flow
- To ensure compliance of all internal policies in place, at all time and ensure same practice from subordinates
- To liaise and establish links with external bodies to research on best practices and deliver continuous improvement
- To implement, manage and monitor performance management information with a view to ensuring that continuous improvement is achieved within the section.
Management Reporting
- Preparation and submission of Monthly Reports / as required to Seniors, for Open / Close STOs, Delivery Note / Invoicing, Stocks, SAP compliance management
- Monthly, Weekly, as required Truck movement/dispatch report
Qualifications or requirements (e.g., education, skills)
Minimum Requirements
- Minimum academic qualification: Bachelor’s Degree in Supply Chain Management
Experience needed
- General work experience (years): 3-5 years
- Specific to the position (level/discipline/years): 3 years
- Industry: FMCG / Manufacturing / Construction
Key competencies and skills:
- Excellent Communication skills
- Analytical skills
- Leadership Skills
- Sales acumen
- Presentation skills
- Interpersonal skills
- Problem Solving skills
- To liaise with the planning and operations team for truck planning/placement of trucks for Local / Upcountry dispatches
- To request transporter for appropriate truck by confirming the product to be dispatched
- To liaise with the transporter for the placement of trucks on time
- To monitor truck movement from the dispatch date / time till it exits and liaise with the transporter for required action
- To liaise with the service centre/upcountry office for dispatch as requested
- Escalate challenges faced in arranging the truck and take corrective action
- To generate Delivery Note, Gate Pass & Loading Slip as per the Sales Order/STOs quantity requirement in SAP
- To reconcile the STO and Dispatches on fortnight monthly basis and ensure closure
- To process the clearing agent invoice after the due verification process and acceptance of all required documents
- To keep tabs of Material & Stocks received from Production to Sales Location
- To carry out Monthly physical Stock Count.
- To enter the count in the system & generate the Sales Storage Location inventory document in SAP for further approval & adjustments.
- To keep customer updated on the truck dispatch.
- To provide / submit required documents to customer for receipt
- To liaise with customer for documentation support / timely clearance of documents for truck from point of Loading.
- Establish & maintain an effective filing system for easy reference at all times
- Maintain a chronological numbering of Local Sales Invoices/STO’s and be able to keep records of all for purposes of determining
- Review policy periodically and recommend changes if required
- All related file from process start to end process should be kept and secured at appropriate location
- To ensure full compliance with Environment, Health and Safety (EHS) regulations, Contractors policy, ISO process flow
- To ensure compliance of all internal policies in place, at all time and ensure same practice from subordinates
- To liaise and establish links with external bodies to research on best practices and deliver continuous improvement
- To implement, manage and monitor performance management information with a view to ensuring that continuous improvement is achieved within the section.
- Preparation and submission of Monthly Reports / as required to Seniors, for Open / Close STOs, Delivery Note / Invoicing, Stocks, SAP compliance management
- Monthly, Weekly, as required Truck movement/dispatch report
- Excellent Communication skills
- Analytical skills
- Leadership Skills
- Sales acumen
- Presentation skills
- Interpersonal skills
- Problem Solving skills
- Bachelor’s Degree in Supply Chain Management
JOB-69bd0e99bd79d
Vacancy title:
Dispatch Officer
[Type: FULL_TIME, Industry: Logistics, Category: Transportation & Logistics, Business Operations, Manufacturing & Warehouse]
Jobs at:
Safal Group
Deadline of this Job:
Friday, March 27 2026
Duty Station:
Nairobi | Nairobi
Summary
Date Posted: Friday, March 20 2026, Base Salary: Not Disclosed
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JOB DETAILS:
Background information about the job or company (e.g., role context, company overview)
The company opened its first manufacturing facility in Mombasa, Kenya, in 1962, rapidly widening its reach to include further countries in East Africa, and then Southern Africa. In 2003, all operating companies were reversed into the current holding company called Safal Investments Mauritius Limited and conduct its business across Africa as the Safal Grou...
Responsibilities or duties
Dispatch and Logistics coordination
- To liaise with the planning and operations team for truck planning/placement of trucks for Local / Upcountry dispatches
- To request transporter for appropriate truck by confirming the product to be dispatched
- To liaise with the transporter for the placement of trucks on time
- To monitor truck movement from the dispatch date / time till it exits and liaise with the transporter for required action
- To liaise with the service centre/upcountry office for dispatch as requested
- Escalate challenges faced in arranging the truck and take corrective action
Documentation & SAP Compliance
- To generate Delivery Note, Gate Pass & Loading Slip as per the Sales Order/STOs quantity requirement in SAP
- To reconcile the STO and Dispatches on fortnight monthly basis and ensure closure
- To process the clearing agent invoice after the due verification process and acceptance of all required documents
Management of Stocks in Sales Storage Location
- To keep tabs of Material & Stocks received from Production to Sales Location
- To carry out Monthly physical Stock Count.
- To enter the count in the system & generate the Sales Storage Location inventory document in SAP for further approval & adjustments.
Customer Relation
- To keep customer updated on the truck dispatch.
- To provide / submit required documents to customer for receipt
- To liaise with customer for documentation support / timely clearance of documents for truck from point of Loading.
File management
- Establish & maintain an effective filing system for easy reference at all times
- Maintain a chronological numbering of Local Sales Invoices/STO’s and be able to keep records of all for purposes of determining
- Review policy periodically and recommend changes if required
- All related file from process start to end process should be kept and secured at appropriate location
Systems and Procedures
- To ensure full compliance with Environment, Health and Safety (EHS) regulations, Contractors policy, ISO process flow
- To ensure compliance of all internal policies in place, at all time and ensure same practice from subordinates
- To liaise and establish links with external bodies to research on best practices and deliver continuous improvement
- To implement, manage and monitor performance management information with a view to ensuring that continuous improvement is achieved within the section.
Management Reporting
- Preparation and submission of Monthly Reports / as required to Seniors, for Open / Close STOs, Delivery Note / Invoicing, Stocks, SAP compliance management
- Monthly, Weekly, as required Truck movement/dispatch report
Qualifications or requirements (e.g., education, skills)
Minimum Requirements
- Minimum academic qualification: Bachelor’s Degree in Supply Chain Management
Experience needed
- General work experience (years): 3-5 years
- Specific to the position (level/discipline/years): 3 years
- Industry: FMCG / Manufacturing / Construction
Key competencies and skills:
- Excellent Communication skills
- Analytical skills
- Leadership Skills
- Sales acumen
- Presentation skills
- Interpersonal skills
- Problem Solving skills
Work Hours: 8
Experience in Months: 12
Level of Education: bachelor degree
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