Background

The Kenya Twyford Factory is established by Sunda International Group, with the Volume of total investment of 30 million dollars. Located in the vicinity of Umma University, Kajiado, it covers an area of nearly 300000㎡, 10 times than the local factory. 

Job Purpose

The Dispatch Supervisor will be responsible for coordinating daily transportation and dispatch operations, ensuring adequate vehicle capacity, efficient allocation of transport resources, and timely execution of the transportation plan.

The role will also support carrier management, freight-rate monitoring, carrier development, bidding activities, contract renewal and commercial negotiations, while ensuring that transportation resources are deployed efficiently and in line with company requirements.

Key Responsibilities

Carrier & Transporter Coordination

• Coordinate with approved carriers to ensure adequate transportation capacity is available to meet operational requirements.
• Maintain regular communication with transporters regarding vehicle availability, dispatch schedules and transportation requirements.
• Monitor carrier performance and follow up on delays, shortages and service-related issues.
• Develop and maintain effective working relationships with transportation service providers.
• Coordinate with internal departments to ensure transportation requirements are clearly communicated to carriers.

Vehicle & Capacity Planning

• Allocate vehicle resources in accordance with the approved transportation plan.
• Monitor daily and weekly vehicle requirements against available transport capacity.
• Track carrier capacity utilization and identify potential capacity shortages in advance.
• Ensure vehicles are deployed efficiently according to route, destination, cargo requirements and operational priorities.
• Coordinate additional vehicle resources when existing capacity is insufficient.
• Monitor dispatch execution and ensure transportation plans are implemented effectively.

Quota & Capacity Management

• Track the implementation and utilization of basic transport quotas and flexible quotas.
• Monitor actual vehicle deployment against approved quotas and transportation plans.
• Identify variances, under-utilization or over-utilization of allocated capacity.
• Prepare regular reports on quota utilization and transport capacity.
• Escalate significant capacity gaps or deviations to the Transport/Logistics Manager.

Market Rate & Competitor Analysis

• Collect and analyze current market transportation rates.
• Monitor competitor freight rates and transportation market trends.
• Conduct regular market research to identify changes in fuel prices, route costs, capacity and market conditions.
• Provide recommendations to management regarding appropriate transportation rates.
• Support periodic reviews of transportation costs to ensure competitiveness and cost efficiency.

Bidding & Tender Support

• Support transportation bidding and tender activities.
• Assist in preparing carrier bid documents, rate comparisons and commercial evaluations.
• Collect and analyze quotations submitted by transportation service providers.
• Prepare comparative analyses of carrier rates, service capabilities and commercial terms.
• Support negotiations with carriers to achieve competitive rates and favorable business terms.
• Maintain accurate records of bidding activities and outcomes.

New Carrier Development & Qualification

• Identify and develop potential new transportation service providers.
• Conduct preliminary assessments of new carriers based on capacity, fleet availability, experience, service capability and geographical coverage.
• Coordinate the qualification and onboarding process for new carriers.
• Verify required carrier documentation, licenses, insurance, permits and other compliance requirements.
• Maintain an updated database of qualified and approved carriers.
• Monitor newly onboarded carriers and assess their performance during the initial engagement period.

Contract & Commercial Management

• Support the renewal of transportation contracts before expiry.
• Coordinate with relevant departments and carriers during contract-renewal processes.
• Monitor and maintain agreed commercial terms and conditions.
• Support the implementation of fuel/oil price adjustment mechanisms in transportation contracts.
• Track changes in fuel prices and assess their impact on transportation costs.
• Ensure agreed commercial terms are accurately reflected in carrier agreements.
• Maintain proper records of contracts, amendments, rate agreements and other commercial documentation.

Dispatch Monitoring & Reporting

• Monitor daily dispatch activities and transportation plan implementation.
• Track vehicle allocation, utilization and carrier performance.
• Prepare daily, weekly and monthly transportation reports.
• Highlight capacity shortages, delays, cost variances and other operational issues.
• Provide accurate transport data to support management decision-making.
• Analyze transportation performance and recommend areas for improvement.

Cost Control & Process Improvement

• Monitor transportation costs and identify opportunities for cost optimization.
• Ensure transport resources are utilized efficiently.
• Identify unnecessary transportation costs and operational inefficiencies.
• Support initiatives aimed at improving dispatch efficiency and reducing logistics costs.
• Continuously improve carrier allocation, capacity planning and dispatch processes.

Qualifications & Experience

Academic Qualifications

• Bachelor's degree or Diploma in Logistics, Supply Chain Management, Transport Management, Business Administration or a related field.
• Professional certification in CIPS, CILT, or Supply Chain Management will be an added advantage.

Experience

• 3–5 years of experience in transportation, dispatch, logistics or fleet operations.
• Experience coordinating with third-party transporters/carriers is highly preferred.
• Experience in transport capacity planning and vehicle allocation.
• Experience in freight-rate analysis, bidding/tender processes and carrier negotiations.
• Experience in carrier qualification, contract management and commercial terms will be an advantage.
• Experience in a manufacturing, FMCG, building materials or distribution environment would be highly desirable.

Technical Skills

• Strong knowledge of transportation and dispatch operations.
• Good understanding of freight-rate structures and market pricing.
• Strong Excel and data-analysis skills.
• Experience working with ERP/TMS/SAP or other logistics systems.
• Good understanding of carrier contracts and commercial terms.
• Ability to analyze transportation data and prepare management reports.

• Coordinate with approved carriers to ensure adequate transportation capacity is available to meet operational requirements.
• Maintain regular communication with transporters regarding vehicle availability, dispatch schedules and transportation requirements.
• Monitor carrier performance and follow up on delays, shortages and service-related issues.
• Develop and maintain effective working relationships with transportation service providers.
• Coordinate with internal departments to ensure transportation requirements are clearly communicated to carriers.
• Allocate vehicle resources in accordance with the approved transportation plan.
• Monitor daily and weekly vehicle requirements against available transport capacity.
• Track carrier capacity utilization and identify potential capacity shortages in advance.
• Ensure vehicles are deployed efficiently according to route, destination, cargo requirements and operational priorities.
• Coordinate additional vehicle resources when existing capacity is insufficient.
• Monitor dispatch execution and ensure transportation plans are implemented effectively.
• Track the implementation and utilization of basic transport quotas and flexible quotas.
• Monitor actual vehicle deployment against approved quotas and transportation plans.
• Identify variances, under-utilization or over-utilization of allocated capacity.
• Prepare regular reports on quota utilization and transport capacity.
• Escalate significant capacity gaps or deviations to the Transport/Logistics Manager.
• Collect and analyze current market transportation rates.
• Monitor competitor freight rates and transportation market trends.
• Conduct regular market research to identify changes in fuel prices, route costs, capacity and market conditions.
• Provide recommendations to management regarding appropriate transportation rates.
• Support periodic reviews of transportation costs to ensure competitiveness and cost efficiency.
• Support transportation bidding and tender activities.
• Assist in preparing carrier bid documents, rate comparisons and commercial evaluations.
• Collect and analyze quotations submitted by transportation service providers.
• Prepare comparative analyses of carrier rates, service capabilities and commercial terms.
• Support negotiations with carriers to achieve competitive rates and favorable business terms.
• Maintain accurate records of bidding activities and outcomes.
• Identify and develop potential new transportation service providers.
• Conduct preliminary assessments of new carriers based on capacity, fleet availability, experience, service capability and geographical coverage.
• Coordinate the qualification and onboarding process for new carriers.
• Verify required carrier documentation, licenses, insurance, permits and other compliance requirements.
• Maintain an updated database of qualified and approved carriers.
• Monitor newly onboarded carriers and assess their performance during the initial engagement period.
• Support the renewal of transportation contracts before expiry.
• Coordinate with relevant departments and carriers during contract-renewal processes.
• Monitor and maintain agreed commercial terms and conditions.
• Support the implementation of fuel/oil price adjustment mechanisms in transportation contracts.
• Track changes in fuel prices and assess their impact on transportation costs.
• Ensure agreed commercial terms are accurately reflected in carrier agreements.
• Maintain proper records of contracts, amendments, rate agreements and other commercial documentation.
• Monitor daily dispatch activities and transportation plan implementation.
• Track vehicle allocation, utilization and carrier performance.
• Prepare daily, weekly and monthly transportation reports.
• Highlight capacity shortages, delays, cost variances and other operational issues.
• Provide accurate transport data to support management decision-making.
• Analyze transportation performance and recommend areas for improvement.
• Monitor transportation costs and identify opportunities for cost optimization.
• Ensure transport resources are utilized efficiently.
• Identify unnecessary transportation costs and operational inefficiencies.
• Support initiatives aimed at improving dispatch efficiency and reducing logistics costs.
• Continuously improve carrier allocation, capacity planning and dispatch processes.

• Strong knowledge of transportation and dispatch operations.
• Good understanding of freight-rate structures and market pricing.
• Strong Excel and data-analysis skills.
• Experience working with ERP/TMS/SAP or other logistics systems.
• Good understanding of carrier contracts and commercial terms.
• Ability to analyze transportation data and prepare management reports.

• Bachelor's degree or Diploma in Logistics, Supply Chain Management, Transport Management, Business Administration or a related field.
• Professional certification in CIPS, CILT, or Supply Chain Management will be an added advantage.