About the Role

As a Driver Operations Manager, you will be the heartbeat of our supply growth and retention strategy. You are responsible for the end-to-end driver lifecycle—ensuring we have the right number of drivers on the road, a seamless onboarding experience, and a highly engaged community. You will blend data-driven strategy with "on-the-ground" execution to build a sustainable and satisfied driver partner network.

What the Candidate Will Do:

1. Supply Strategy & Growth

• Acquisition Strategy: Design and execute the roadmap for driver growth, utilizing diverse channels to ensure supply meets real-time market demand.
• Channel Management: Lead the Uber Hero Network and other referral programs to optimize acquisition costs.
• Fleet Partnerships: Identify, originate, and manage strategic fleet partnerships to scale supply in key territories.

2. Onboarding & Funnel Optimization

• Funnel Management: Own the driver onboarding journey, identifying friction points to improve conversion rates from "Sign-up" to "First Trip."
• Compliance & Verification: Define document requirements for various product tiers; manage third-party vendors for background checks and document verification.
• Educational Programming: Design and facilitate Driver Information Sessions (on-site and digital) to set new partners up for success.

3. Driver Engagement & Community

• Multi-Modal Communication: Lead the driver engagement strategy across CRM, social media, podcasts, and in-person roundtables.
• Feedback Loops: Establish robust mechanisms to capture driver sentiment and translate feedback into actionable product or operational improvements.
• Brand Advocacy: Act as the primary voice of the brand within the driver community, ensuring transparency and trust.

4. Experience, Earnings & Retention

• Satisfaction Metrics: Monitor and improve Driver NPS (Net Promoter Score) and overall platform satisfaction.
• Value-Added Partnerships: Negotiate and manage partnerships (fuel discounts, vehicle maintenance, insurance) that boost driver take-home pay and reduce operational costs.
• Churn Mitigation: Analyze driver behavior to implement retention programs that keep top-tier partners active on the platform.

What the Candidate Will Need:

• Min 3 years in Ops, Consulting, or Tech (Marketplace experience preferred)
• Bachelor's degree in Finance, Engineering, or a related quantitative field.
• Data-driven mindset with advanced Excel skills (SQL preferred)
• High "Bias to Action," comfort with ambiguity, and expert presentation skills.
• Analytical & Logical Problem Solving: You don’t just report data; you use it to tell a story. You possess a deeply data-driven approach to identifying where problems exist, paired with the logical reasoning required to solve complex operational puzzles from the ground up.
• Strategic Communication & Storytelling: Beyond standard updates, you excel at building presentations with compelling storylines. You can translate raw metrics into a narrative that secures buy-in from C-suite executives, while maintaining the empathy and clarity needed to engage with individual driver partners.
• Adaptability & Bias to Action: You thrive in high-pressure environments and possess a natural bias to action. You are comfortable working with ambiguity, capable of making informed decisions and moving projects forward even when the roadmap isn't fully defined or regulatory landscapes shift.
• Operational Excellence: Proven experience managing complex workflows, 3rd-party vendors, or large-scale community networks. You have a "builder" mentality and a track record of improving efficiency in every process you touch.

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.

• Design and execute the roadmap for driver growth, utilizing diverse channels to ensure supply meets real-time market demand.
• Lead the Uber Hero Network and other referral programs to optimize acquisition costs.
• Identify, originate, and manage strategic fleet partnerships to scale supply in key territories.
• Own the driver onboarding journey, identifying friction points to improve conversion rates from "Sign-up" to "First Trip."
• Define document requirements for various product tiers; manage third-party vendors for background checks and document verification.
• Design and facilitate Driver Information Sessions (on-site and digital) to set new partners up for success.
• Lead the driver engagement strategy across CRM, social media, podcasts, and in-person roundtables.
• Establish robust mechanisms to capture driver sentiment and translate feedback into actionable product or operational improvements.
• Act as the primary voice of the brand within the driver community, ensuring transparency and trust.
• Monitor and improve Driver NPS (Net Promoter Score) and overall platform satisfaction.
• Negotiate and manage partnerships (fuel discounts, vehicle maintenance, insurance) that boost driver take-home pay and reduce operational costs.
• Analyze driver behavior to implement retention programs that keep top-tier partners active on the platform.

• Advanced Excel skills
• SQL (preferred)
• Presentation skills
• Analytical and logical problem-solving
• Strategic communication and storytelling
• Adaptability
• Bias to action
• Managing complex workflows
• Managing 3rd-party vendors
• Managing large-scale community networks

• Min 3 years in Ops, Consulting, or Tech (Marketplace experience preferred)
• Bachelor's degree in Finance, Engineering, or a related quantitative field.