Vacancy title:
Duty Manager

[Type: FULL_TIME, Industry: Hospitality, and Tourism, Category: Management]

Jobs at:
Dusit Princess Hotel Residences Nairobi

Deadline of this Job:
Monday, June 16 2025

Duty Station:
Nairobi | Nairobi | Kenya

Summary
Date Posted: Wednesday, June 4 2025, Base Salary: Not Disclosed

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JOB DETAILS:

As the Duty Manager, you will be the face of the hotel’s leadership, ensuring seamless operations and exceptional guest experiences. Reporting to the Front Office Manager, your responsibilities include:

• Acting as the primary point of contact for guest concerns, feedback, and special requests.
• Coordinating inter-departmental communication (Front Office, Housekeeping, F&B, Engineering, Security) for flawless service delivery.
• Maintaining high standards of guest interaction and setting an example for service excellence.
• Proactively addressing operational challenges with a calm and confident demeanor.

Key Requirements

• Experience: Minimum 3 years in Front Office at a 4- or 5-star hotel.
• Skills:
  • Fluent in English (written and spoken).
  • Proficiency in Opera Cloud PMS (Version 22) and digital tools.
  • Strong interpersonal skills and a service-driven mindset.
• Personality: Proactive, positive, and thrives under pressure.

Work Hours: 8

Experience in Months: 36

Level of Education: bachelor degree

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