Background

Cigna is a global health service company, dedicated to helping the people we serve improve their health, well-being and sense of security. Cigna has almost 40,000 employees who service over 80 million customer relationships around the world. Within its international division, a dedicated unit - headquartered in Belgium - focuses on the needs of International...

Key Responsibilities

• Manage and maintain the SCCM/MECM infrastructure, including software deployment, OS imaging, patch management, and compliance reporting.
• Manage, maintain and optimize Citrix Cloud and Virtual Desktop Infrastructure (VDI) environments to ensure high availability and performance.
• Manage and maintain Group Policy Objects (GPOs) for enforcing security configurations, user environment settings, and compliance standards.
• Collaborate with security, networking, and infrastructure teams to deliver comprehensive solutions in line with enterprise standards.
• Lead troubleshooting efforts for complex end user computing issues and serve as an escalation point for the wider team.
• Contribute to roadmap planning, technology evaluations, and continuous improvement initiatives.
• Produce and maintain technical documentation, runbooks, and standard operating procedures.
• Proactively monitor and resolve infrastructure service issues before escalation occurs.
• Ensure Service Now incident, request, problem, and change records are proactively updated.
• Participate in change activities that may be scheduled outside normal working hours.
• Drive project deliverables and initiatives to completion, collaborating with key stakeholders and project managers to implement solutions.
• Adhere to Information Protection Policies and Business Continuity Plans.

Skills and Experience

• 5 to 6 years of demonstrable experience leading technical EUC infrastructure projects.
• Deep expertise in Microsoft SCCM / MECM / Intune, including configuration, administration, software deployment, OS deployment (OSD/MDT), and patch management.
• Proven experience implementing, designing, and supporting Virtual Desktop Infrastructure (VDI) at enterprise scale.
• Strong troubleshooting skills in Microsoft Windows, O365, GPO, and FSLogix.
• Experience with Service Now change and incident management workflows.
• Service and customer-centric mindset.
• Excellent problem-solving and critical thinking abilities.

Additional desirable experience includes:

• DevOps – Image Management and support of Azure Virtual Desktop.
• Automation using PowerShell.
• Knowledge of Nutanix HCI.
• Agile Project Management methodology.
• Thin Client Technology.
• ITIL certifications.

• Manage and maintain the SCCM/MECM infrastructure, including software deployment, OS imaging, patch management, and compliance reporting.
• Manage, maintain and optimize Citrix Cloud and Virtual Desktop Infrastructure (VDI) environments to ensure high availability and performance.
• Manage and maintain Group Policy Objects (GPOs) for enforcing security configurations, user environment settings, and compliance standards.
• Collaborate with security, networking, and infrastructure teams to deliver comprehensive solutions in line with enterprise standards.
• Lead troubleshooting efforts for complex end user computing issues and serve as an escalation point for the wider team.
• Contribute to roadmap planning, technology evaluations, and continuous improvement initiatives.
• Produce and maintain technical documentation, runbooks, and standard operating procedures.
• Proactively monitor and resolve infrastructure service issues before escalation occurs.
• Ensure Service Now incident, request, problem, and change records are proactively updated.
• Participate in change activities that may be scheduled outside normal working hours.
• Drive project deliverables and initiatives to completion, collaborating with key stakeholders and project managers to implement solutions.
• Adhere to Information Protection Policies and Business Continuity Plans.

• 5 to 6 years of demonstrable experience leading technical EUC infrastructure projects.
• Deep expertise in Microsoft SCCM / MECM / Intune, including configuration, administration, software deployment, OS deployment (OSD/MDT), and patch management.
• Proven experience implementing, designing, and supporting Virtual Desktop Infrastructure (VDI) at enterprise scale.
• Strong troubleshooting skills in Microsoft Windows, O365, GPO, and FSLogix.
• Experience with Service Now change and incident management workflows.
• Service and customer-centric mindset.
• Excellent problem-solving and critical thinking abilities.
• DevOps – Image Management and support of Azure Virtual Desktop.
• Automation using PowerShell.
• Knowledge of Nutanix HCI.
• Agile Project Management methodology.
• Thin Client Technology.
• ITIL certifications.

• BA/BSc/HND
• Professional Certificate