Background

Triggerise is a non-profit that motivates users – primarily young women and adolescent girls – to make positive choices. We use nudges like reminders, discounts, in person and digital follow-ups, and reward points to encourage our users to access and use healthy products and services. We also support them in becoming entrepreneurs and adding value to their communities.

Responsibilities

The Ecosystem Coordinator will work closely with all actors across Tiko Ecosystems to tackle any first-line non-technical questions they may have. You and your team will also visit ecosystems across the county to do regular in-person checkups with actors.

You'll also be responsible for:

• Responding to questions asked by actors across ecosystems via phone, internet and other sources.
• Solving any issues within your capabilities and escalating any other issues to the right internal team.
• Ensuring that branding has been done correctly at each actor, and providing support where you identify compliance issues.
• Coordinating activities with other field teams to ensure work runs smoothly and effectively.
• Identifying, preventing and responding to, and mitigating any kind of fraud in any ecosystem that you work in. This will involve flagging and reporting any suspicious activity or breaches of our code of conduct and standard operating procedures.
• Mapping and setting up new Tiko ecosystems and finding and contracting all new actors.

Qualifications and Requirements

About you: You are tech-savvy and proficient in mobile, messaging and the use of applications. You have brilliant interpersonal skills and can work well in a team. You're a problem solver, who has the ability to innovate and improve the way that work is done.

Requirements:

• You are currently based in Nyanza (mandatory).
• A degree or relevant working experience in a similar field.
• Experience in Mental Health, HIV, and Sexual Reproductive Health (SRH) programming, whether in clinical or program settings.
• 3 - 4 years of working experience in a similar area.
• Salesforce experience is a plus.
• You are approachable and work well in a team.
• You are fluent in English (mandatory).

Compensation & Benefits

The gross salary per month for this position is Ksh205,000 - Ksh256,446. Your final salary will be determined based on your experience and alignment with your future colleagues.

In addition to your monthly salary, we offer you:

• Medical insurance with Old Mutual Insurance
• Provident fund - 4% of gross is paid by Tiko
• Accident insurance with Absa Life Assurance
• Commuting allowance - Ksh.2000 per month
• Airtime / internet for work purposes - Ksh.4000 per month
• A personal development budget of €500 per year to invest in your professional growth
• Unlimited holiday days to use as you see fit - just coordinate with your team and take the time you need to recharge.
• The opportunity to shape a growing, impactful product and leave your mark on how we work
• A culture built on trust - we believe you’ll do your best without the need for unnecessary rules or micromanagement

• Responding to questions asked by actors across ecosystems via phone, internet and other sources.
• Solving any issues within your capabilities and escalating any other issues to the right internal team.
• Ensuring that branding has been done correctly at each actor, and providing support where you identify compliance issues.
• Coordinating activities with other field teams to ensure work runs smoothly and effectively.
• Identifying, preventing and responding to, and mitigating any kind of fraud in any ecosystem that you work in. This will involve flagging and reporting any suspicious activity or breaches of our code of conduct and standard operating procedures.
• Mapping and setting up new Tiko ecosystems and finding and contracting all new actors.

• Tech-savvy
• Proficient in mobile, messaging and the use of applications
• Brilliant interpersonal skills
• Teamwork
• Problem-solving
• Innovation
• Fluent in English

• Degree or relevant working experience in a similar field
• Experience in Mental Health, HIV, and Sexual Reproductive Health (SRH) programming, whether in clinical or program settings
• Salesforce experience is a plus