Triggerise is a non-profit that motivates users – primarily young women and adolescent girls – to make positive choices. We use nudges like reminders, discounts, in person and digital follow-ups, and reward points to encourage our users to access and use healthy products and services. We also support them in becoming entrepreneurs and adding v...

The job

The Ecosystem Trainer will work closely with all actors across Tiko Ecosystems to ensure that they can work with our platform and its offers.

In this role, you'll be responsible for:

• Conducting training when a new clinic, provider or retailer is onboarded onto our platform. This training will ensure that the actor is aware of how Tiko works and their role in the ecosystem, our standard operating procedure, our code of conduct and other policies they would need to comply with.
• Tracking inventory of all actors on the platform and whether each actor has a sufficient number of people who have been trained on Tiko at all times.
• Updating actors when new offers are introduced on the platform and providing the training on how these can be accessed, and on how they work.
• Identifying, preventing and responding to and mitigating any kind of fraud in any ecosystem that you work in. This will involve flagging and reporting any suspicious activity or breaches of our code of conduct and standard operating procedures.

About you

You are tech-savvy and proficient in mobile, messaging and the use of applications. You have brilliant interpersonal skills and can lead a team. You're a problem solver, who has the ability to innovate and improve the way that work is done.

Requirements

• Based in Makueni, Kenya (mandatory).
• 4+ years of experience in community development and public health programs (SRH).
• Over 3 years working experience in facilitating or training of trainers (ToT).
• Proven experience in developing learning programmes
• Degree in Social Science, Public Health, Community Development, or a related field preferred.
• Approachable and works well in a team.
• Experience with Salesforce is a plus.
• Fluency in English, Swahili (mandatory).

Compensation & Benefits

In addition to your monthly salary, we offer you:

• Medical insurance with Old Mutual Insurance
• Provident fund - 4% of gross is paid by Tiko
• Accident insurance with Absa Life Assurance
• Communting allowance - Ksh.2000 per month
• Airtime / internet for work purposes - Ksh.4000 per month
• A personal development budget of €500 per year to invest in your professional growth
• Unlimited holiday days to use as you see fit - just coordinate with your team and take the time you need to recharge.
• The opportunity to shape a growing, impactful product and leave your mark on how we work
• A culture built on trust - we believe you’ll do your best without the need for unnecessary rules or micromanagement

• Conducting training when a new clinic, provider or retailer is onboarded onto our platform, including training on how Tiko works, their role in the ecosystem, standard operating procedures, the code of conduct and other policies.
• Tracking inventory of all actors on the platform and whether each actor has a sufficient number of people who have been trained on Tiko at all times.
• Updating actors when new offers are introduced on the platform and providing training on how these can be accessed and how they work.
• Identifying, preventing, responding to and mitigating fraud; flagging and reporting suspicious activity or breaches of the code of conduct and standard operating procedures.

• Tech-savvy and proficient in mobile, messaging and the use of applications
• Interpersonal skills
• Team leadership
• Problem solving
• Ability to innovate and improve the way work is done
• Training facilitation and training of trainers
• Developing learning programmes
• Fraud identification, prevention, response and mitigation
• Fluency in English and Swahili
• Salesforce experience is a plus

• Based in Makueni, Kenya (mandatory)
• 4+ years of experience in community development and public health programs (SRH)
• Over 3 years working experience in facilitating or training of trainers (ToT)
• Proven experience in developing learning programmes
• Degree in Social Science, Public Health, Community Development, or a related field preferred
• Approachable and works well in a team
• Fluency in English, Swahili (mandatory)