Background information about the job or company

Cigna is a global health service company, dedicated to helping the people we serve improve their health, well-being and sense of security. Cigna has almost 40,000 employees who service over 80 million customer relationships around the world. Within its international division, a dedicated unit - headquartered in Belgium - focuses on the needs of International...

Responsibilities or duties

Delivers administrative duties and other Business services in Eligibility.

Implements and maintains eligibility for benefits.

Implements, updates and maintains automated, direct connect and manual Eligibility data.

Interacts with internal & external clients and vendors to resolve issue.

Generates reports from the system, identifies and resolves discrepancies.

Identifies and recommends process improvement opportunities in the Department.

Negotiates and resolves Eligibility with clients.

Provides technical support for electronic process of eligibility.

Ensures customer data is installed accurately and in a timely manner.

Works with clients’ data format and internal Systems to resolve errors and technical issues.

Qualifications or requirements

Do you have a Degree or a Diploma

Excellent knowledge of English and French, Spanish, German

Great start! That’s essential for the role. If you possess excellent attention to detail, even better! You are an expert in delivering an excellent customer experience and you're quick to learn new software applications? Great!

If on top of that you have good technical and reporting skills, you are a fast learner, strong interpersonal skills with excellent written/verbal communication skills and you are a positive thinker who is used to working meticulously against tight deadlines, then you might be the ideal CSR!

Any other provided details

You will love this job if you…

• Actively want to use your French, Spanish, German language knowledge.
• Love customer centric interactions over the phone.
• Find great satisfaction in problem-solving and being proactive.
• Like to take responsibility and make proposals to improve procedures.
• Handle files in a structured and organized way.
• See the importance of handling confidential information discretely.
• Like to actively interact with colleagues of different departments and with a global team.

Cigna can offer you…

• A challenging job in an international and diverse context
• ‘Happy You’: health and wellbeing initiatives, flexible hours, hybrid working opportunities
• A dynamic international team, team leaders who train you patiently and a team manager who makes time for you
• An attractive salary and extra-legal benefits

• Delivers administrative duties and other Business services in Eligibility.
• Implements and maintains eligibility for benefits.
• Implements, updates and maintains automated, direct connect and manual Eligibility data.
• Interacts with internal & external clients and vendors to resolve issue.
• Generates reports from the system, identifies and resolves discrepancies.
• Identifies and recommends process improvement opportunities in the Department.
• Negotiates and resolves Eligibility with clients.
• Provides technical support for electronic process of eligibility.
• Ensures customer data is installed accurately and in a timely manner.
• Works with clients’ data format and internal Systems to resolve errors and technical issues.

• Excellent knowledge of English and French, Spanish, German
• Excellent attention to detail
• Expert in delivering an excellent customer experience
• Quick to learn new software applications
• Good technical and reporting skills
• Fast learner
• Strong interpersonal skills
• Excellent written/verbal communication skills
• Positive thinker
• Ability to work meticulously against tight deadlines

• Degree or Diploma