MOGO Auto Limited is part of Eleving Group, a global fintech company operating in Seventeen countries across three continents. We are a trusted financial partner committed to expanding access to asset financing in Kenya and supporting upward social mobility. We offer a wide range of products including car, motorcycle, tuk-tuk, and electric motorcycle financing, as well as logbook loans and smartphone financing. Licensed by the Central Bank of Kenya as a Digital Credit Provider, MOGO combines technology, data-driven decision-making, and strong risk-management practices to deliver fast, flexible, and affordable financing. With over 500,000 loans issued, we continue to grow rapidly- supported by our nationwide branch network and a user-friendly customer mobile App. We are driven by a mission to provide innovative, sustainable financial solutions and to empower our customers with the tools and opportunities they need to improve their lives. At MOGO, you’ll join a dynamic, mission-driven team that is reshaping access to finance across Kenya. We offer a collaborative, energizing, and non-bureaucratic workplace where you can grow, contribute, and truly love what you do.

Responsibilities

What you will do:

• Filing and maintaining detailed incident reports.
• Receiving all Emergency Calls from Clients.
• Immediate response to reported theft or loss of financed assets.
• Locating assets using GPS and coordinating with police, boda chairs, and field recovery staff and update on Dc card.
• Advice Client to obtain police report on all theft cases and update the Police report (OB) number on the DC card.
• Assist in negotiation of recovery facilitation when the client is not available and update the client on the cost needed during recovery.
• Update the client once the bike has been recovered whether taken to the yard or at police station.
• Liaising with local leaders, police, and security teams.
• Supporting investigation and recovery operations to minimize company loss.
• Educating clients on theft prevention and asset security.
• Share an Email of all emergency cases of non-recovered units every day and 8:00am that should be copied to HOD, ESD, Dc field manager and investigation team lead.
• Any other task that may be assigned by management.

Requirements

WHAT YOU NEED

• Should have a Diploma/Degree in Criminology or any other relevant academic background.
• Must have Excellent communication and interpersonal skills.
• Should be Proficiency in Microsoft Office Suite (Excel, Word and PowerPoint is a must).
• Must have Strong analytical & problem-solving skills.
• Should have the ability to adapt quickly and work independently.
• Should have the ability to be resourceful and proactive when issues arise.
• Must have excellent organizational skills and have high levels of integrity.

With us you will

Feel Good

• A friendly and dynamic work environment
• An excellent well-being program:
  • Health insurance (after probation period)
  • Pension scheme (after probation period)
• Active social life and events

Win

• Fast results without the friction of bureaucracy
• Great victories due to the transparency of the company and its goals
• Bonuses and awards for the great work
• Participate in victory celebrations with your co-workers

Grow

• Together with an intelligent team
• Yourself and the company with the established feedback culture
• Your knowledge with training possibilities

WHY JOIN US

• Opportunity to work in a diverse, international environment across Africa and the Baltics.
• Exposure to cross-border taxation, compliance and group-level reporting.
• A supportive, growth-oriented team culture that values continuous learning and professional development.

Equal Employment Opportunity Policy

mogo is an equal opportunity employer; we celebrate diversity; we are committed to creating an inclusive environment for all employees. Employment at Mogo is based solely on a person's merit and qualifications directly related to professional competence. We extend equal opportunity to all individuals regardless of race, religion, color, gender, disability, age, marital status and any other characteristics protected by law

• Filing and maintaining detailed incident reports.
• Receiving all Emergency Calls from Clients.
• Immediate response to reported theft or loss of financed assets.
• Locating assets using GPS and coordinating with police, boda chairs, and field recovery staff and update on Dc card.
• Advice Client to obtain police report on all theft cases and update the Police report (OB) number on the DC card.
• Assist in negotiation of recovery facilitation when the client is not available and update the client on the cost needed during recovery.
• Update the client once the bike has been recovered whether taken to the yard or at police station.
• Liaising with local leaders, police, and security teams.
• Supporting investigation and recovery operations to minimize company loss.
• Educating clients on theft prevention and asset security.
• Share an Email of all emergency cases of non-recovered units every day and 8:00am that should be copied to HOD, ESD, Dc field manager and investigation team lead.
• Any other task that may be assigned by management.

• Excellent communication and interpersonal skills
• Proficiency in Microsoft Office Suite (Excel, Word and PowerPoint)
• Strong analytical & problem-solving skills
• Ability to adapt quickly and work independently
• Resourceful and proactive when issues arise
• Excellent organizational skills
• High levels of integrity

• Diploma/Degree in Criminology or any other relevant academic background