Vacancy title:
Engineer - Enterprise Core Support

[Type: FULL_TIME, Industry: Telecommunications, Category: Science & Engineering]

Jobs at:
Safaricom Kenya

Deadline of this Job:
Monday, June 9 2025

Duty Station:
Nairobi | Nairobi | Kenya

Summary
Date Posted: Monday, May 26 2025, Base Salary: Not Disclosed

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JOB DETAILS:

Key Responsibilities

• Timely and effectiveness in resolution of all incident tickets as per the SLA (Fault resolution process and SLA) to ensure closure within the predefined period in the fault resolution process 
• Effective implementation and planning of change requests in ENTERPRISE CORE network to ensure no unplanned incidents due to change 
• Ensure Newly accepted ENTERPRISE CORE network element to be 100% functional with all modules tested and without alarms and are monitorable from SOC 
• Active participation and resolution of quality related cases 
• Resolution of all identified issues on NMS within 8 hours from detection 
• All the ENTERPRISE CORE services are implemented with 100% accuracy on availability targets 
• Overall ENTERPRISE CORE Network Elements availability and reliability of greater than 99.99% in a year 
• All the NMS operating with full FCAPS functionalities with at least 99.99% availability and accurate weekly backup
• Perform BCP and disaster recovery as per BCP plan and schedule · Adhere to processes and procedures for the ENTERPRISE CORE network
• Proactively resolve issues on ENTERPRISE CORE network to ensure 100% network availability. 
• Remove configuration and power down old legacy equipment to save on space and power

Qualifications

• BSC degree in Electrical /Electronics/Telecommunications/ IT with 3 years’ experience with 2 years in a specialized role in a busy telecommunications environment as lead engineer in IP network projects.
• Thorough Knowledge in IP network performance monitoring and optimization tools ·
• Communication and interpersonal skills 
• Trouble shooting and problem-solving skills · Working knowledge of process improvement practices 
• Certifications in Networking (CCNP,CCIE /HCNP,HCIE certifications or equivalent) 
• Network design, implementation and support experience, including working knowledge of IPv6 addressing and segment routing. 

Work Hours: 8

Experience in Months: 36

Level of Education: bachelor degree

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