Background

Equity Bank Limited (The "Bank”) is incorporated, registered under the Kenyan Companies Act Cap 486 and domiciled in Kenya. The address of the Bank’s registered office is 9th Floor, Equity Centre, P.O. Box 75104 - 00200 Nairobi. The Bank is licensed under the Kenya Banking Act (Chapter 488), and continues to offer retail banking, microfinance and relat...

The Role Purpose

Enterprise Development Officer is responsible for building the capacity of Micro, Small and Medium Enterprises (MSMEs) and entrepreneurs through integrated delivery of Entrepreneurship Development, Financial Literacy, and Digital Literacy training, coaching, mentorship, and business advisory services.

The role supports MSMEs to improve business performance, strengthen financial management, adopt relevant digital tools and technologies, and access appropriate financial services from Equity Group and other ecosystem partners.

The officer will drive participant mobilization, training delivery, enterprise growth support, financial inclusion outcomes, and program reporting within assigned programs and geographies. This role combines enterprise growth, financial capability, and digital transformation support into a single integrated service offering for MSMEs.

The Key Responsibilities

• Mobilize, recruit, and enroll eligible MSMEs and entrepreneurs into assigned programs, including participant targeting, sensitization, screening, registration, and baseline data collection in line with program criteria and targets.
• Conduct enterprise, financial literacy, bankability and digital literacy needs assessments to identify participant capacity gaps, training requirements, business challenges, and opportunities for growth and inclusion.
• Design, plan, and deliver integrated training interventions covering entrepreneurship development, business management, financial literacy, financial readiness, digital literacy, digital business tools, and business growth strategies for MSMEs.
• Provide individual and group coaching, mentorship, and business advisory services to strengthen enterprise management, financial decision-making, digital adoption, productivity, and business sustainability among participating MSMEs.
• Facilitate access to financial services and financial inclusion opportunities by linking MSMEs to relevant Equity Group products and services, including accounts, credit, savings, insurance, payments, and other business solutions based on identified needs.
• Promote adoption and utilization of digital technologies and business solutions that enhance efficiency, market access, customer engagement, financial management, and overall enterprise competitiveness.
• Coordinate and implement program activities within assigned locations in accordance with approved workplans, targets, budgets, timelines, and quality standards.
• Build and maintain effective relationships with Equity Bank branches, partners, business associations, community organizations, and other stakeholders to support participant mobilization, service delivery, and program objectives.
• Respond to participant inquiries and provide technical support on enterprise development, financial management, digital tools, and related business growth matters to enhance knowledge, skills, and application.
• Maintain accurate program documentation, participant records, training data, and activity reports in compliance with program policies, procedures, and reporting requirements.
• Support monitoring, evaluation, learning, and knowledge management processes by collecting high-quality program data, documenting success stories, lessons learned, case studies, and contributing to evidence-based program improvement.
• Contribute to the continuous improvement of program content and delivery methodologies through participation in the development, review, adaptation, and enhancement of enterprise development, financial literacy, and digital literacy curricula, tools, and learning resources.

Core Accountabilities & Deliverables

Financial: Facilitation of MSME access to loans and other financial products, Support acquisition of new customer accounts, Contribution to financial inclusion and enterprise growth targets.

Processes: Timely and quality reporting, Accurate participant enrollment, baselining and documentation, Effective implementation of work plans and training schedules, Compliance with program policies, procedures and quality standards.

Systems: Accurate data entry and management across program systems, Utilization of digital platforms and monitoring tools for program implementation, Maintenance of high-quality program records and databases.

Customers/Clients: Delivery of enterprise, financial literacy and digital literacy training, coaching, mentorship and business advisory, Strengthening MSME competitiveness, productivity and resilience, improvement in beneficiary satisfaction and retention.

Qualifications

• Minimum three years' experience in enterprise development, MSME support, financial literacy, digital literacy, business advisory, banking or related fields.
• Experience in training and facilitation of adult learners and entrepreneurs.
• Experience supporting MSMEs in business growth and financial inclusion.
• Practical experience in coaching and mentoring enterprises.
• Experience working with digital business tools and technology adoption initiatives is an added advantage.
• Understanding of banking products, financial services and MSME financing.
• If previously employed within Equity Group, must have attained satisfactory performance ratings in prior appraisals.
• Bachelor’s degree in business management, Entrepreneurship, Commerce, Economics, Finance, ICT, Information Systems, Community Development or a related field.
• Candidates with degrees in other disciplines but possessing relevant diplomas or certifications in Entrepreneurship, Financial Literacy, Digital Skills, Business Development or MSME Development may be considered.
• Mandatory Certification in ILO Start & Improve Your Business (SIYB).
• Other Certifications in enterprise development, business training, coaching, mentorship or facilitation.
• Certification in digital literacy, digital transformation or business technology applications will be an added advantage.
• Candidates with skills, experience, or training working in marginalized areas (such as ASALs), and with Persons with Disabilities (PWDs), including inclusive learning, accessible communication, sign language, and disability-responsive programming, will have an added advantage.

• Mobilize, recruit, and enroll eligible MSMEs and entrepreneurs into assigned programs, including participant targeting, sensitization, screening, registration, and baseline data collection in line with program criteria and targets.
• Conduct enterprise, financial literacy, bankability and digital literacy needs assessments to identify participant capacity gaps, training requirements, business challenges, and opportunities for growth and inclusion.
• Design, plan, and deliver integrated training interventions covering entrepreneurship development, business management, financial literacy, financial readiness, digital literacy, digital business tools, and business growth strategies for MSMEs.
• Provide individual and group coaching, mentorship, and business advisory services to strengthen enterprise management, financial decision-making, digital adoption, productivity, and business sustainability among participating MSMEs.
• Facilitate access to financial services and financial inclusion opportunities by linking MSMEs to relevant Equity Group products and services, including accounts, credit, savings, insurance, payments, and other business solutions based on identified needs.
• Promote adoption and utilization of digital technologies and business solutions that enhance efficiency, market access, customer engagement, financial management, and overall enterprise competitiveness.
• Coordinate and implement program activities within assigned locations in accordance with approved workplans, targets, budgets, timelines, and quality standards.
• Build and maintain effective relationships with Equity Bank branches, partners, business associations, community organizations, and other stakeholders to support participant mobilization, service delivery, and program objectives.
• Respond to participant inquiries and provide technical support on enterprise development, financial management, digital tools, and related business growth matters to enhance knowledge, skills, and application.
• Maintain accurate program documentation, participant records, training data, and activity reports in compliance with program policies, procedures, and reporting requirements.
• Support monitoring, evaluation, learning, and knowledge management processes by collecting high-quality program data, documenting success stories, lessons learned, case studies, and contributing to evidence-based program improvement.
• Contribute to the continuous improvement of program content and delivery methodologies through participation in the development, review, adaptation, and enhancement of enterprise development, financial literacy, and digital literacy curricula, tools, and learning resources.

• Enterprise development
• MSME support
• Financial literacy
• Digital literacy
• Business advisory
• Banking
• Training
• Facilitation
• Coaching
• Mentoring
• Digital business tools
• Technology adoption
• Banking products
• Financial services
• MSME financing
• ILO Start & Improve Your Business (SIYB)
• Enterprise development certifications
• Business training certifications
• Coaching certifications
• Mentorship certifications
• Facilitation certifications
• Digital literacy certifications
• Digital transformation certifications
• Business technology applications certifications

• Bachelor’s degree in business management, Entrepreneurship, Commerce, Economics, Finance, ICT, Information Systems, Community Development or a related field.
• Relevant diplomas or certifications in Entrepreneurship, Financial Literacy, Digital Skills, Business Development or MSME Development may be considered.
• Mandatory Certification in ILO Start & Improve Your Business (SIYB).
• Other Certifications in enterprise development, business training, coaching, mentorship or facilitation.
• Certification in digital literacy, digital transformation or business technology applications will be an added advantage.
• Skills, experience, or training working in marginalized areas (such as ASALs), and with Persons with Disabilities (PWDs), including inclusive learning, accessible communication, sign language, and disability-responsive programming, will have an added advantage.