Unity Homes is a Kenyan-based real estate development company. Our aim is to create happy, beautiful communities, by providing professionals and their families with affordable, investments grade and high quality homes. Our current project is,Unity West, a residential estate in Tatu City, Nairobi. The low rise estate of 384 houses, is currently under construction. Visit our website for more information

Responsibilities or duties

• Run the daily operations of Unity Silver Hill Estate to ensure smooth and efficient service delivery.
• Act as a first point of contact for residents’ inquiries, feedback, and minor complaints.
• Assist in coordinating on-site staff including security, cleaners, gardeners, and other service providers.
• Monitor cleanliness, landscaping, and general upkeep of common areas.
• Assist in enforcing estate rules, policies, and standard operating procedures.
• Maintain accurate and up-to-date estate records, registers, and logs.
• Compile basic daily, weekly, and monthly operational reports.
• Assist in coordinating maintenance works, inspections, and minor repairs.
• Support resident communication through notices, WhatsApp messages, emails, and circulars.
• Assist in organising community engagements, and events.
• Support data collection on incidents, complaints, and service performance.
• Escalate operational issues to the Assistant General Manager when required.
• Assist the Estate Manager with administrative and operational tasks as needed.

Qualifications or requirements (e.g., education, skills)

• Excellent Communication and Interpersonal Skills
• Strong Organisational and Time Management Skills
• Customer Service–Oriented Mindset
• Ability to Work Independently and Take Initiative
• Basic Reporting and Record-Keeping Skills
• Proficiency in Microsoft Office / Google Workspace
• Proficiency in WhatsApp, Email, and Digital Communication Tools
• Willingness to Learn and Grow in Estate & Property Management
• Added advantage – trained ISO 9001:2015 awareness

Experience needed

Experience in administration, customer service, hospitality, or property management is an added advantage.

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

Never pay for any notarisation, certificate or assessment as part of any recruitment process. When in doubt, contact us

• Run the daily operations of Unity Silver Hill Estate to ensure smooth and efficient service delivery.
• Act as a first point of contact for residents’ inquiries, feedback, and minor complaints.
• Assist in coordinating on-site staff including security, cleaners, gardeners, and other service providers.
• Monitor cleanliness, landscaping, and general upkeep of common areas.
• Assist in enforcing estate rules, policies, and standard operating procedures.
• Maintain accurate and up-to-date estate records, registers, and logs.
• Compile basic daily, weekly, and monthly operational reports.
• Assist in coordinating maintenance works, inspections, and minor repairs.
• Support resident communication through notices, WhatsApp messages, emails, and circulars.
• Assist in organising community engagements, and events.
• Support data collection on incidents, complaints, and service performance.
• Escalate operational issues to the Assistant General Manager when required.
• Assist the Estate Manager with administrative and operational tasks as needed.

• Excellent Communication and Interpersonal Skills
• Strong Organisational and Time Management Skills
• Customer Service–Oriented Mindset
• Ability to Work Independently and Take Initiative
• Basic Reporting and Record-Keeping Skills
• Proficiency in Microsoft Office / Google Workspace
• Proficiency in WhatsApp, Email, and Digital Communication Tools
• Willingness to Learn and Grow in Estate & Property Management

• Diploma or Degree in Property Management, Real Estate, Business Administration, Facilities Management, Hospitality Management, Community Development, or a related field.
• Experience in administration, customer service, hospitality, or property management is an added advantage.
• Strong communication and interpersonal skills.
• Good organisational and time management abilities.
• Basic computer literacy and willingness to learn estate management systems.
• Added advantage – trained ISO 9001:2015 awareness