Experienced Teller
2026-09-09T11:36:02+00:00
Bank of Africa Kenya Limited
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https://boakenya.com/
FULL_TIME
Nairobi
Nairobi
00100
Kenya
Banking
Accounting & Finance, Business Operations, Customer Service
2026-09-13T17:00:00+00:00
8
BANK OF AFRICA - KENYA LIMITED (BOA-KENYA) is a commercial bank providing banking services to corporate, SME and retail clientele.
Job Purpose:
The role is responsible for efficiently handling high-volume and complex cash and non-cash financial transactions while ensuring strict compliance, zero cash differences, and superior customer service. Additionally, the role acts as an operational escalation point for junior tellers, active cross-seller of bank products, and primary support to branch operational controls.
Responsibilities and Accountabilities;
Customer Satisfaction
- Maintain high and unparalleled customer service standards at the branch through timely and accurate processing of routine and complex customer transactions according to laid-down SLAs and documented procedures.
- Promptly resolve customer inquiries and handle initial escalations of front-line complaints before referring complex matters to the Customer Service Manager (CSM).
- Provide guidance to junior tellers on efficient queue management and professional handling of demanding customer interaction
Operational Efficiency and Escalation Support
- Strictly adhere to higher individual teller cash limits and manage branch cash-handling activities in compliance with operational policies.
- Balance Till within 30 minutes after close of business and assist in investigating and resolving any cash discrepancies or till imbalances across the teller line.
- Handle high-value or specialized transactional processing, including foreign currency exchanges, draft issuance, complex outward clearing cheques, and bulk cash requests.
- Execute timely ordering, update, reconciliation, safe custody, and destruction of Cheque Books, ATM cards, and PIN mailers according to documented procedures.
- Facilitate continuous capture and validation of clearing cheques to ensure strict compliance with the daily 4:30 PM clearing file submission deadline.
- Assist the Assistant Operations Manager and CSM in dual-custody routines, vault operations, and ATM cash replenishments as delegated.
Financial & Revenue Drive
- Ensure 100% collection of applicable commissions, transaction fees, and tariffs across all processed requests.
- Drive cross-selling initiatives by identifying client needs and generating qualified leads/referrals for deposit accounts, loan products, foreign exchange (FX), and digital banking channels (e.g., B-Mobile, Internet Banking).
- Consistently meet or exceed target transaction volumes and values without compromising processing accuracy.
- Maintain zero cash differences and mitigate operational losses by preventing frauds, forgeries, and counterfeit notes through vigilant verification procedures.
AML, Audit Risk and Compliance
- Maintain strict adherence to regulatory requirements, statutory guidelines, and internal operational standards, ensuring 100% implementation of Anti-Money Laundering (AML), Countering the Financing of Terrorism (CFT), and Know Your Customer (KYC) policies.
- Vigilantly inspect documents, customer signatures, mandates, and identification to detect fraudulent activities, red flags, or operational risks.
- Ensure immediate execution of corrective and preventative actions identified by internal audit, risk, compliance reviews, and snap checks.
Learning and Leadership support
- Demonstrate expert product knowledge on all bank products and services, maintaining high scores on periodic product knowledge assessments.
- Mentor and train New Tellers on branch cash-handling procedures, system usage, customer service protocols, and fraud detection techniques.
- Take personal ownership of professional growth through participation in bank-sponsored and self-initiated development programs.
Minimum Requirements; Professional and Academic Qualifications;
Work Experience:
Minimum 2 to 3 years of hands-on experience in bank teller operations or direct cash-handling/front-office retail banking operations.
Academic Qualifications:
Bachelor’s degree from a recognized and accredited university.
Professional Qualifications:
Progress toward or completion of relevant banking qualifications (e.g., KIB, ACIB, CPA, or ACCA) will be an added advantage.
* Maintain high and unparalleled customer service standards at the branch through timely and accurate processing of routine and complex customer transactions according to laid-down SLAs and documented procedures. * Promptly resolve customer inquiries and handle initial escalations of front-line complaints before referring complex matters to the Customer Service Manager (CSM). * Provide guidance to junior tellers on efficient queue management and professional handling of demanding customer interaction * Strictly adhere to higher individual teller cash limits and manage branch cash-handling activities in compliance with operational policies. * Balance Till within 30 minutes after close of business and assist in investigating and resolving any cash discrepancies or till imbalances across the teller line. * Handle high-value or specialized transactional processing, including foreign currency exchanges, draft issuance, complex outward clearing cheques, and bulk cash requests. * Execute timely ordering, update, reconciliation, safe custody, and destruction of Cheque Books, ATM cards, and PIN mailers according to documented procedures. * Facilitate continuous capture and validation of clearing cheques to ensure strict compliance with the daily 4:30 PM clearing file submission deadline. * Assist the Assistant Operations Manager and CSM in dual-custody routines, vault operations, and ATM cash replenishments as delegated. * Ensure 100% collection of applicable commissions, transaction fees, and tariffs across all processed requests. * Drive cross-selling initiatives by identifying client needs and generating qualified leads/referrals for deposit accounts, loan products, foreign exchange (FX), and digital banking channels (e.g., B-Mobile, Internet Banking). * Consistently meet or exceed target transaction volumes and values without compromising processing accuracy. * Maintain zero cash differences and mitigate operational losses by preventing frauds, forgeries, and counterfeit notes through vigilant verification procedures. * Maintain strict adherence to regulatory requirements, statutory guidelines, and internal operational standards, ensuring 100% implementation of Anti-Money Laundering (AML), Countering the Financing of Terrorism (CFT), and Know Your Customer (KYC) policies. * Vigilantly inspect documents, customer signatures, mandates, and identification to detect fraudulent activities, red flags, or operational risks. * Ensure immediate execution of corrective and preventative actions identified by internal audit, risk, compliance reviews, and snap checks. * Demonstrate expert product knowledge on all bank products and services, maintaining high scores on periodic product knowledge assessments. * Mentor and train New Tellers on branch cash-handling procedures, system usage, customer service protocols, and fraud detection techniques. * Take personal ownership of professional growth through participation in bank-sponsored and self-initiated development programs.
* Bachelor’s degree from a recognized and accredited university. * Progress toward or completion of relevant banking qualifications (e.g., KIB, ACIB, CPA, or ACCA) will be an added advantage.
JOB-6aa144a296cae
Vacancy title:
Experienced Teller
[Type: FULL_TIME, Industry: Banking, Category: Accounting & Finance, Business Operations, Customer Service]
Jobs at:
Bank of Africa Kenya Limited
Deadline of this Job:
Sunday, September 13 2026
Duty Station:
Nairobi | Nairobi
Summary
Date Posted: Wednesday, September 9 2026, Base Salary: Not Disclosed
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JOB DETAILS:
BANK OF AFRICA - KENYA LIMITED (BOA-KENYA) is a commercial bank providing banking services to corporate, SME and retail clientele.
Job Purpose:
The role is responsible for efficiently handling high-volume and complex cash and non-cash financial transactions while ensuring strict compliance, zero cash differences, and superior customer service. Additionally, the role acts as an operational escalation point for junior tellers, active cross-seller of bank products, and primary support to branch operational controls.
Responsibilities and Accountabilities;
Customer Satisfaction
- Maintain high and unparalleled customer service standards at the branch through timely and accurate processing of routine and complex customer transactions according to laid-down SLAs and documented procedures.
- Promptly resolve customer inquiries and handle initial escalations of front-line complaints before referring complex matters to the Customer Service Manager (CSM).
- Provide guidance to junior tellers on efficient queue management and professional handling of demanding customer interaction
Operational Efficiency and Escalation Support
- Strictly adhere to higher individual teller cash limits and manage branch cash-handling activities in compliance with operational policies.
- Balance Till within 30 minutes after close of business and assist in investigating and resolving any cash discrepancies or till imbalances across the teller line.
- Handle high-value or specialized transactional processing, including foreign currency exchanges, draft issuance, complex outward clearing cheques, and bulk cash requests.
- Execute timely ordering, update, reconciliation, safe custody, and destruction of Cheque Books, ATM cards, and PIN mailers according to documented procedures.
- Facilitate continuous capture and validation of clearing cheques to ensure strict compliance with the daily 4:30 PM clearing file submission deadline.
- Assist the Assistant Operations Manager and CSM in dual-custody routines, vault operations, and ATM cash replenishments as delegated.
Financial & Revenue Drive
- Ensure 100% collection of applicable commissions, transaction fees, and tariffs across all processed requests.
- Drive cross-selling initiatives by identifying client needs and generating qualified leads/referrals for deposit accounts, loan products, foreign exchange (FX), and digital banking channels (e.g., B-Mobile, Internet Banking).
- Consistently meet or exceed target transaction volumes and values without compromising processing accuracy.
- Maintain zero cash differences and mitigate operational losses by preventing frauds, forgeries, and counterfeit notes through vigilant verification procedures.
AML, Audit Risk and Compliance
- Maintain strict adherence to regulatory requirements, statutory guidelines, and internal operational standards, ensuring 100% implementation of Anti-Money Laundering (AML), Countering the Financing of Terrorism (CFT), and Know Your Customer (KYC) policies.
- Vigilantly inspect documents, customer signatures, mandates, and identification to detect fraudulent activities, red flags, or operational risks.
- Ensure immediate execution of corrective and preventative actions identified by internal audit, risk, compliance reviews, and snap checks.
Learning and Leadership support
- Demonstrate expert product knowledge on all bank products and services, maintaining high scores on periodic product knowledge assessments.
- Mentor and train New Tellers on branch cash-handling procedures, system usage, customer service protocols, and fraud detection techniques.
- Take personal ownership of professional growth through participation in bank-sponsored and self-initiated development programs.
Minimum Requirements; Professional and Academic Qualifications;
Work Experience:
Minimum 2 to 3 years of hands-on experience in bank teller operations or direct cash-handling/front-office retail banking operations.
Academic Qualifications:
Bachelor’s degree from a recognized and accredited university.
Professional Qualifications:
Progress toward or completion of relevant banking qualifications (e.g., KIB, ACIB, CPA, or ACCA) will be an added advantage.
Work Hours: 8
Experience in Months: 12
Level of Education: bachelor degree
Job application procedure
Application Link:Click Here to Apply Now
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