Background information about the job or company (e.g., role context, company overview)

AGL (Africa Global Logistics), the reference multimodal logistics operator in Africa, is part of the MSC family. With 23,000 employees in 50 countries, the company connects Africa to Africa and to the rest of the world. AGL relies on its 250 subsidiaries in Africa, Haiti, Timor and Indonesia to provide port, ocean, logistics and railway solutions.

Responsibilities or duties

The Exports Manager leads the company's international growth by managing export operations, driving business development, optimizing logistics, ensuring regulatory compliance, and cultivating strong global partnerships.

Export Strategy & Business Development

• Develop and execute export strategies targeting new and existing international markets.
• Identify and pursue new business opportunities through market research, lead generation, and outreach to distributors, agents, and importers.
• Build and nurture relationships with potential and current clients to grow revenue and market share.

Client Service & Relationship Management

• Resolve client concerns and ensure customer satisfaction.
• Conduct client visits, service surveys, and submit periodic reports.
• Guide customer service staff to deliver excellent service.
• Review and update client tariffs to reflect current service rates.

Regulatory & Compliance Oversight

• Ensure full compliance with export and customs regulations.
• Coordinate submission of bond returns to KRA and liaise with customs on timely documentation.
• Maintain and update export control procedures as required by law.
• Prepare for and support external audits and inspections.

Reporting & Documentation

• Submit accurate and timely reports on stock movement and warehouse activities to clients.
• Prepare regular departmental performance and management reports.
• Oversee the preparation and dispatch of all required export documents.

Finance & Revenue Assurance

• Approve service invoices and ensure billing aligns with services rendered.
• Monitor revenue collection and follow up on outstanding payments with the credit control team.
• Prepare and manage departmental budgets, ensuring targets are met.

Business Development

• Source new business opportunities and issue quotations to potential clients.
• Build long-term relationships that support company growth and market expansion.

Team Leadership & Staff Development

• Assign workloads, monitor performance, and coordinate staff training.
• Provide support and guidance to customer service and operations staff.
• Train staff on systems and ensure correct usage and updates.

Operational Coordination

• Manage daily operations and ensure smooth system functioning.
• Redirect client queries appropriately to ensure prompt responses.

Qualifications or requirements (e.g., education, skills)

• Bachelor's degree in International Business, Logistics, Supply Chain, or a related field.

Experience needed

• 5–8 years of experience in export operations.

• Develop and execute export strategies targeting new and existing international markets.
• Identify and pursue new business opportunities through market research, lead generation, and outreach to distributors, agents, and importers.
• Build and nurture relationships with potential and current clients to grow revenue and market share.
• Resolve client concerns and ensure customer satisfaction.
• Conduct client visits, service surveys, and submit periodic reports.
• Guide customer service staff to deliver excellent service.
• Review and update client tariffs to reflect current service rates.
• Ensure full compliance with export and customs regulations.
• Coordinate submission of bond returns to KRA and liaise with customs on timely documentation.
• Maintain and update export control procedures as required by law.
• Prepare for and support external audits and inspections.
• Submit accurate and timely reports on stock movement and warehouse activities to clients.
• Prepare regular departmental performance and management reports.
• Oversee the preparation and dispatch of all required export documents.
• Approve service invoices and ensure billing aligns with services rendered.
• Monitor revenue collection and follow up on outstanding payments with the credit control team.
• Prepare and manage departmental budgets, ensuring targets are met.
• Source new business opportunities and issue quotations to potential clients.
• Build long-term relationships that support company growth and market expansion.
• Assign workloads, monitor performance, and coordinate staff training.
• Provide support and guidance to customer service and operations staff.
• Train staff on systems and ensure correct usage and updates.
• Manage daily operations and ensure smooth system functioning.
• Redirect client queries appropriately to ensure prompt responses.

• Bachelor's degree in International Business, Logistics, Supply Chain, or a related field.