External Debt Management and Collection Officer
2025-11-04T10:58:32+00:00
MMW ADVOCATES LLP
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https://mmw.legal/
FULL_TIME
Nairobi
Nairobi
00100
Kenya
Law, Public Safety, Corrections and Security
Management, Legal
2025-11-16T17:00:00+00:00
Kenya
8
MMW ADVOCATES LLP
External Debt Management and Collection Officer
Are you passionate about driving financial recovery, negotiating outcomes, and ensuring accountability? As a leading law firm we are seeking a results-driven External Debt Management & Collections Officer to join its growing team.
What You'll Do
- Execute debt recovery activities on behalf of clients, using calls, emails, letters, and field visits to engage debtors and secure payments.
- Conduct skip tracing, investigations, and background checks to locate debtors and assess their financial capacity.
- Negotiate repayment arrangements while maintaining professionalism and empathy.
- Generate and share debt collection status reports with clients and internal teams, detailing payments, balances, and follow-up actions.
- Raise and submit fee notes within 72 hours of successful recovery and coordinate with the Finance team for timely billing and reconciliation.
- Ensure strict compliance with all debt collection laws, consumer protection regulations, and confidentiality policies.
- Maintain consistent communication with clients, providing updates, insights, and recommendations on performing, unrecoverable, and escalated debts.
- Collaborate with the Dispute Resolution Department to escalate cases requiring litigation.
What We're Looking For
- Diploma or Degree in Business, Finance, Law, or a related field.
- Proven experience in external debt collection or credit recovery services.
- Strong negotiation and interpersonal skills with a persuasive communication style.
- Detail-oriented, with excellent documentation and reporting skills.
- High levels of professionalism, integrity, and confidentiality.
- Ability to work independently, meet targets, and handle multiple portfolios efficiently.
What We Offer
- A retainer-based engagement with attractive commissions tied to successful recoveries.
- A supportive and professional environment within a reputable law firm.
- Opportunities to grow and build a strong career in debt management and client relations.
What You'll Do Execute debt recovery activities on behalf of clients, using calls, emails, letters, and field visits to engage debtors and secure payments. Conduct skip tracing, investigations, and background checks to locate debtors and assess their financial capacity. Negotiate repayment arrangements while maintaining professionalism and empathy. Generate and share debt collection status reports with clients and internal teams, detailing payments, balances, and follow-up actions. Raise and submit fee notes within 72 hours of successful recovery and coordinate with the Finance team for timely billing and reconciliation. Ensure strict compliance with all debt collection laws, consumer protection regulations, and confidentiality policies. Maintain consistent communication with clients, providing updates, insights, and recommendations on performing, unrecoverable, and escalated debts. Collaborate with the Dispute Resolution Department to escalate cases requiring litigation.
Detail-oriented, with excellent documentation and reporting skills. High levels of professionalism, integrity, and confidentiality. Ability to work independently, meet targets, and handle multiple portfolios efficiently.
Diploma or Degree in Business, Finance, Law, or a related field. Proven experience in external debt collection or credit recovery services. Strong negotiation and interpersonal skills with a persuasive communication style
JOB-6909dc58363d1
Vacancy title:
External Debt Management and Collection Officer
[Type: FULL_TIME, Industry: Law, Public Safety, Corrections and Security, Category: Management, Legal]
Jobs at:
MMW ADVOCATES LLP
Deadline of this Job:
Sunday, November 16 2025
Duty Station:
Nairobi | Nairobi | Kenya
Summary
Date Posted: Tuesday, November 4 2025, Base Salary: Not Disclosed
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JOB DETAILS:
MMW ADVOCATES LLP
External Debt Management and Collection Officer
Are you passionate about driving financial recovery, negotiating outcomes, and ensuring accountability? As a leading law firm we are seeking a results-driven External Debt Management & Collections Officer to join its growing team.
What You'll Do
- Execute debt recovery activities on behalf of clients, using calls, emails, letters, and field visits to engage debtors and secure payments.
- Conduct skip tracing, investigations, and background checks to locate debtors and assess their financial capacity.
- Negotiate repayment arrangements while maintaining professionalism and empathy.
- Generate and share debt collection status reports with clients and internal teams, detailing payments, balances, and follow-up actions.
- Raise and submit fee notes within 72 hours of successful recovery and coordinate with the Finance team for timely billing and reconciliation.
- Ensure strict compliance with all debt collection laws, consumer protection regulations, and confidentiality policies.
- Maintain consistent communication with clients, providing updates, insights, and recommendations on performing, unrecoverable, and escalated debts.
- Collaborate with the Dispute Resolution Department to escalate cases requiring litigation.
What We're Looking For
- Diploma or Degree in Business, Finance, Law, or a related field.
- Proven experience in external debt collection or credit recovery services.
- Strong negotiation and interpersonal skills with a persuasive communication style.
- Detail-oriented, with excellent documentation and reporting skills.
- High levels of professionalism, integrity, and confidentiality.
- Ability to work independently, meet targets, and handle multiple portfolios efficiently.
What We Offer
- A retainer-based engagement with attractive commissions tied to successful recoveries.
- A supportive and professional environment within a reputable law firm.
- Opportunities to grow and build a strong career in debt management and client relations.
Work Hours: 8
Experience in Months: 12
Level of Education: bachelor degree
Job application procedure
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Call us: +254 776 314 652 WhatsApp us: +25470065190 | Website: www.mmw.legal
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