A warm welcome to Hemingways Nairobi. A luxury 5* boutique hotel, we pride ourselves on providing exceptional guest experiences and service, ensuring the utmost comfort and luxury. 

KEY RESPONSIBILITIES

• Supervise dally restaurant and outlet operations.
• Ensure exceptional guest experiences and handle guest feedback professionally.
• Lead, train, coach, and motivate F&B team members
• Monitor service standards, outlet setup, cleanliness, and compliance with SOPs.
• Control costs, breakages, Inventory, and overtime while meeting budget targets.
• Manage reservations, seating arrangements, and outlet opening/closing procedures.
• Maintain health, safety, and bygiene standards.

REQUIREMENTS

Qualifications

• Diploma or Degree in Hospitality/Hotel Management or equivalent.
• HACCP, Train-the-Trainer or related certifications will be an added advantage.

Experience

• Five (5) years F&B experience in 5-star hotel, with at least 2 years in a supervisory role within a luxury hospitality environment.
• Experience working with diverse and multicultural teams

Skills

• Strong leadership and customer service skills.
• Knowledge of Micros POS systems.
• Basic financial and cost control knowledge.
• Good written & oral communication skills
• Proficiency in Microsoft Office

• Supervise dally restaurant and outlet operations.
• Ensure exceptional guest experiences and handle guest feedback professionally.
• Lead, train, coach, and motivate F&B team members
• Monitor service standards, outlet setup, cleanliness, and compliance with SOPs.
• Control costs, breakages, Inventory, and overtime while meeting budget targets.
• Manage reservations, seating arrangements, and outlet opening/closing procedures.
• Maintain health, safety, and bygiene standards.

• Strong leadership and customer service skills.
• Knowledge of Micros POS systems.
• Basic financial and cost control knowledge.
• Good written & oral communication skills
• Proficiency in Microsoft Office

• Diploma or Degree in Hospitality/Hotel Management or equivalent.
• HACCP, Train-the-Trainer or related certifications will be an added advantage.