Newark Capital is a credit lending company aiming to provide instant access to loans for SMEs. We are on a mission to provide instant loans to small businesses: ensuring accessibility, affordability, value and customer experience. Newark capital is headquartered in Kikuyu Town with offices in Ngóng, Dagoreti, Ruiru, Wangige, Kikuyu, Limuru, Kiambu and Juja.

Responsibilities or duties

• Monitor and follow up on assigned defaulted accounts through calls, chats, and face-to-face visits, ensuring all interactions are logged in the system.
• Plan recovery strategies to ensure timely repayment.
• Skip-trace and locate customers, recover loans, or initiate collateral repossession when necessary.
• Negotiate repayment plans while remaining courteous and professional.
• Participate in and support team collection drives.
• Maintain strong customer relationships while enforcing loan recovery.
• Submit daily, weekly, and monthly collection reports.
• Provide actionable market intelligence from branches.
• Maintain strong working relationships with local law enforcement.
• Adhere to recovery policies, procedures, and relevant laws.
• Perform any other duties as assigned by the line manager.

Qualifications or requirements

• BA/BSc/HND

Experience needed

Not specified

• Monitor and follow up on assigned defaulted accounts through calls, chats, and face-to-face visits, ensuring all interactions are logged in the system.
• Plan recovery strategies to ensure timely repayment.
• Skip-trace and locate customers, recover loans, or initiate collateral repossession when necessary.
• Negotiate repayment plans while remaining courteous and professional.
• Participate in and support team collection drives.
• Maintain strong customer relationships while enforcing loan recovery.
• Submit daily, weekly, and monthly collection reports.
• Provide actionable market intelligence from branches.
• Maintain strong working relationships with local law enforcement.
• Adhere to recovery policies, procedures, and relevant laws.
• Perform any other duties as assigned by the line manager.

• BA/BSc/HND