JOB TITLE: FIELD COLLECTION OFFICER

NATURE OF JOB: FULL TIME

INDUSTRY: FINANCIAL SERVICES

SALARY: KSHS. 15,300 PLUS COMMISSION

JOB LOCATION: KURIA, ISIBANIA, NYAMIRA, KISII, HOMA BAY, MIGORI KITALE, KAPSABET, ELDORET, ITEN, ELGEYO MARAKWET, TURKANA, NAKURU, KILGORIS, BOMET, KERICHO, LODWAR

DUTIES AND RESPONSIBILITIES

Portfolio Management

Manage and monitor an assigned portfolio of clients to ensure timely repayments.

Track overdue accounts and prioritize actions based on risk levels and aging.

Field Collections

Conduct regular visits to clients’ homes and businesses for payment follow-ups.

Trace and locate clients who are unresponsive or have relocated.

Client Follow-up

Make timely calls, send SMS reminders, and follow up before and after due dates.

Issue payment reminders and clearly communicate repayment expectations.

Negotiation & Recovery

Engage clients to understand reasons for non-payment and agree on repayment plans.

Collect full or partial payments and escalate difficult cases when necessary.

Risk Monitoring

Identify early warning signs of default and take preventive action.

Report high-risk or potentially fraudulent accounts to supervisors.

Reporting & Documentation

Maintain accurate records of client interactions, payments, and field visits.

Submit daily and weekly reports on collection activities and performance.

Compliance & Professional Conduct

Adhere to company policies and ensure ethical, respectful collection practices.

Safeguard company assets and ensure proper handling of collected funds.

KEY REQUIREMENT SKILLS AND QUALIFICATION

Diploma or Degree in any field (Business-related field is an added advantage).

Minimum of 1-year experience in collections, credit control, or a similar field role.

Strong communication, negotiation, and interpersonal skills.

Ability to work independently and meet strict deadlines and targets.

Good problem-solving and conflict resolution skills.

Willingness to travel extensively within assigned regions.

Knowledge of local languages in assigned areas is an added advantage.

Basic computer literacy and ability to use mobile reporting tools.

• Manage and monitor an assigned portfolio of clients to ensure timely repayments.
• Track overdue accounts and prioritize actions based on risk levels and aging.
• Conduct regular visits to clients’ homes and businesses for payment follow-ups.
• Trace and locate clients who are unresponsive or have relocated.
• Make timely calls, send SMS reminders, and follow up before and after due dates.
• Issue payment reminders and clearly communicate repayment expectations.
• Engage clients to understand reasons for non-payment and agree on repayment plans.
• Collect full or partial payments and escalate difficult cases when necessary.
• Identify early warning signs of default and take preventive action.
• Report high-risk or potentially fraudulent accounts to supervisors.
• Maintain accurate records of client interactions, payments, and field visits.
• Submit daily and weekly reports on collection activities and performance.
• Adhere to company policies and ensure ethical, respectful collection practices.
• Safeguard company assets and ensure proper handling of collected funds.

• Strong communication, negotiation, and interpersonal skills.
• Ability to work independently and meet strict deadlines and targets.
• Good problem-solving and conflict resolution skills.
• Willingness to travel extensively within assigned regions.
• Knowledge of local languages in assigned areas is an added advantage.
• Basic computer literacy and ability to use mobile reporting tools.

• Diploma or Degree in any field (Business-related field is an added advantage).