About us:

MOGO Auto Limited is part of Eleving Group, an international fintech company operating in sixteen countries across three continents. We are a world-class, reliable, and internationally trusted partner, expanding access to finance in Kenya to promote upward social mobility. Our portfolio encompasses a range of financial products, including car financing, motorcycle financing, tuk-tuk financing, electric motorcycle financing, logbook loans, and vehicle financing.

Since entering the Kenyan market in 2019, we have financed over 100,000 vehicles and served over 50,000 satisfied customers. In June 2024, our new motorcycle financing issuances surpassed the 230 million Kenya shilling mark.

Our growth is attributed to a focused market growth strategy, a strong emphasis on data and technology, and robust risk management structures. We process loan requests within 24 hours and offer flexible repayment terms of up to 60 months.

Our mission is to provide convenient and affordable financing solutions to our customers, backed by a lowest price guarantee.

MOGO is one of the few financial companies globally that finances cars of any age, brand, or model. We empower our customers to choose vehicles from trusted dealerships through our user-friendly online car portal.

Mogo Auto Limited recently signed a commitment letter with Development Finance Corporation (DFC), for a $10 million loan to finance electric vehicles in Kenya.

Our goal is to facilitate upward social mobility across Kenyan communities by providing innovative and sustainable financial solutions. We strive to build mutually beneficial partnerships with our customers, helping them find the best deals and guiding them through the purchasing process.

Join us - you'll love working in a collaborative and non-bureaucratic environment that is fun yet stable and sustainable.

What you will do:

• Assigning cases for field visit to field agents
• Coordinating with field agents on their daily performance and ensuring the specialists have the necessary support.
• Providing leadership to team members by communicating team goals, motivating, and addressing their issues
• Providing support to agents to ensure they can deliver
• Assisting with induction and training for Debt Collection new hires
• Drive strong performance management in the team through clear communication on performance expectations
• Identifying training needs, preparing training materials and recommending trainings that require external trainers
• Develop strategies to promote team members adherence to debt collection policy and performance goals
• Conduct team meetings to update members on changes in processes, target achievements and expectations.
• Monitoring and training on usage of Field Collection tools in the department and company’s ERP System
• Generate and share detailed reports about team performance
• Submit suggestions on debt collection process improvements
• Ensuring daily repossessed bikes align with Redash report and correctly updated in the system.
• Any Other duties assigned

What you will need:

• A2 Drivers License for Motorbikes is a MUST
• Excellent communication and interpersonal skills.
• Strong analytical & problem-solving skills.
• At least four years of relevant experience.
• Ability to adapt quickly and work independently.
• Fluent in English and Swahili.
• Good leadership skills
• Loyalty and Integrity
• Degree/Diploma in Business Administration or related field.

With us you will:

Feel Good

• a competitive salary and performance bonuses
• a friendly and dynamic work environment
• an excellent well-being program:
• health insurance (after probation period)
• pension scheme (after probation period)
• active social life and events

Win

• Fast results without the friction of bureaucracy
• great victories due to the transparency of the company and its goals
• bonuses and awards for the great work
• participate in victory celebrations with your co-workers

Grow

• together with an intelligent team
• yourself and the company with the established feedback culture
• your knowledge with training possibilities

• Assigning cases for field visit to field agents
• Coordinating with field agents on their daily performance and ensuring the specialists have the necessary support.
• Providing leadership to team members by communicating team goals, motivating, and addressing their issues
• Providing support to agents to ensure they can deliver
• Assisting with induction and training for Debt Collection new hires
• Drive strong performance management in the team through clear communication on performance expectations
• Identifying training needs, preparing training materials and recommending trainings that require external trainers
• Develop strategies to promote team members adherence to debt collection policy and performance goals
• Conduct team meetings to update members on changes in processes, target achievements and expectations.
• Monitoring and training on usage of Field Collection tools in the department and company’s ERP System
• Generate and share detailed reports about team performance
• Submit suggestions on debt collection process improvements
• Ensuring daily repossessed bikes align with Redash report and correctly updated in the system.
• Any Other duties assigned

• Excellent communication and interpersonal skills.
• Strong analytical & problem-solving skills.
• Ability to adapt quickly and work independently.
• Fluent in English and Swahili.
• Good leadership skills
• Loyalty and Integrity

• A2 Drivers License for Motorbikes is a MUST
• Degree/Diploma in Business Administration or related field.