POSITION SUMMARY

The Field Director – Kenya is the senior leader responsible for the overall management, performance, culture, growth, and operational effectiveness of the organization's Kenya operations.

The role combines:operations leadership, recruiting, client relationship management, human resources oversight, employee development, financial oversight, and organizational development.

The Field Director serves as the primary link between Kenya operations, U.S.-based leadership, clients, and Kenya-based remote professionals. The position is initially hands-on and requires direct involvement in key recruiting, client, employee, and operational activities, with the role expected to become increasingly strategic as the organization grows.

KEY RESPONSIBILITIES

Operations Leadership and Business Management

• Provide overall leadership and direction for Kenya operations.
• Execute the organization's operating plan in line with business objectives.
• Establish clear operating standards, accountability structures, responsibilities, and escalation procedures.
• Ensure effective collaboration across departments and functions.

People Leadership, Culture and Development

• Lead and oversee key Kenya-based functions, including Recruiting, Client Concierge, Human Resources, Finance/Accounting, and Executive Support.
• Set clear objectives and performance expectations for managers and team members.
• Conduct regular leadership, team, and performance meetings.
• Coach, mentor, and develop managers and employees.
• Support professional development through training, leadership discussions, and continuous learning initiatives.

Recruitment and Candidate Management

• Develop recruitment and sourcing strategies based on client requirements.
• Oversee candidate sourcing through LinkedIn, job boards, professional networks, referrals, and other appropriate channels.
• Review assessment results and support candidate selection decisions.
• Ensure shortlisted candidates have accurate and professionally presented resumes, profiles, portfolios, videos, and other required materials.
• Communicate role expectations, working arrangements, compensation structures, and employment requirements clearly to candidates.

Client Interviews and Placement Coordination

• Coordinate candidate interview schedules, invitations, meeting links, and instructions.
• Prepare candidates for client interviews and ensure they understand relevant expectations.
• Participate in client interviews and post-interview discussions where appropriate.
• Gather client feedback and coordinate next steps promptly.
• Maintain accurate records of interview outcomes, decisions, and follow-up actions in designated systems.
• Ensure selected candidates transition smoothly from recruitment to placement.

Contracts, Onboarding and Placement Launch

• Ensure required client and employee documentation is completed before placement.
• Coordinate employment and service agreements and related documentation.
• Confirm working hours, responsibilities, reporting arrangements, systems, and communication expectations.
• Ensure technology, equipment, connectivity, accounts, and other onboarding requirements are in place.
• Conduct or participate in onboarding sessions.
• Ensure remote professionals understand their roles, client expectations, company policies, schedules, and reporting structures.
• Coordinate communication between clients, remote professionals, Recruiting, Human Resources, and Client Concierge teams during the placement launch.
• Follow up after placement to support a successful transition and identify any early issues.

Human Resources and Employee Administration

• Oversee the maintenance of accurate and confidential employee records.
• Review employment contracts and related documentation.
• Participate in the recruitment and approval of Kenya-based employees.
• Ensure consistent onboarding and offboarding processes.
• Monitor compliance with applicable Kenyan employment and labour requirements, engaging qualified HR or legal professionals where necessary.
• Ensure company policies and employment practices are appropriately implemented.
• Participate in significant disciplinary, conduct, and workplace matters.
• Ensure employee concerns are addressed confidentially, fairly, and professionally.

Compliance, Risk and Documentation

• Ensure required client, employee, and operational documentation is completed and properly maintained.
• Promote confidentiality, data protection, and secure information-handling practices.
• Ensure organizational policies and procedures are communicated and followed.
• Work with relevant professional advisers on legal, employment, financial, or compliance matters.
• Escalate significant legal, financial, employment, security, or operational risks to executive leadership.

Financial and Administrative Oversight

• Oversee Kenya operating expenses and financial processes.
• Work with Finance/Accounting to ensure accurate financial and operational reporting.
• Review relevant payroll, attendance, staffing, and employee information.
• Support budgeting and forecasting activities.
• Monitor actual expenditure against approved budgets and investigate significant variances.
• Ensure appropriate financial controls and authorization procedures are followed.
• Ensure spending remains within approved policies and delegated authority.

Reporting and Business Performance

• Maintain visibility of the overall performance and operational health of the Kenya business and provide regular reports to executive leadership covering, as appropriate:
• Recruitment pipeline and turnaround time
• Candidate sourcing and interview activity
• Placements and successful launches
• Client satisfaction and retention
• Employee and remote professional retention
• Performance and escalations
• Staffing capacity and workforce utilization
• Client and employee onboarding
• Department performance
• Operational risks and challenges
• Budget performance
• Growth opportunities
• Recommended corrective or improvement actions

Office, Travel and In-Person Support

• Where applicable, oversee the effective operation of the Kenya office, including:
• Facilities and equipment
• Internet and technology infrastructure
• Workplace security
• Vendors and maintenance
• Health and safety requirements
• Office procedures

The role may also require local travel for:

• Candidate and client meetings
• Employee or remote professional visits
• Team meetings
• Training sessions
• Company events

REQUIRED QUALIFICATIONS AND EXPERIENCE

• Bachelor's degree and/or Master's degree in Business Administration, Management, Human Resources, Operations, or a related field. Equivalent senior-level professional experience may be considered.
• At least 5 years' experience*in leadership, operations management, outsourcing, professional services, staffing, recruitment, client success, or a related environment.
• Demonstrated experience managing teams, managers, or department-level functions.
• Experience working with executives, business owners, senior leaders, or international clients.
• Strong understanding of recruitment, interviewing, employee management, and performance management.
• Demonstrated ability to manage complex operations involving multiple stakeholders.
• Experience working with U.S.-based companies, international organizations, remote teams, outsourcing businesses, or professional staffing organizations is an advantage.
• Strong written and spoken English.
• Excellent communication, presentation, negotiation, and relationship-management skills.
• Strong judgment, integrity, professionalism, and discretion when handling confidential or commercially sensitive information.
• Ability to manage difficult employee and client matters calmly and professionally.
• Strong organizational and problem-solving skills.
• Ability to combine accountability with respectful, constructive, and supportive leadership.
• Comfortable remaining hands-on in recruitment, onboarding, training, client service, and operational activities when required.

• Provide overall leadership and direction for Kenya operations.
• Execute the organization's operating plan in line with business objectives.
• Establish clear operating standards, accountability structures, responsibilities, and escalation procedures.
• Ensure effective collaboration across departments and functions.
• Lead and oversee key Kenya-based functions, including Recruiting, Client Concierge, Human Resources, Finance/Accounting, and Executive Support.
• Set clear objectives and performance expectations for managers and team members.
• Conduct regular leadership, team, and performance meetings.
• Coach, mentor, and develop managers and employees.
• Support professional development through training, leadership discussions, and continuous learning initiatives.
• Develop recruitment and sourcing strategies based on client requirements.
• Oversee candidate sourcing through LinkedIn, job boards, professional networks, referrals, and other appropriate channels.
• Review assessment results and support candidate selection decisions.
• Ensure shortlisted candidates have accurate and professionally presented resumes, profiles, portfolios, videos, and other required materials.
• Communicate role expectations, working arrangements, compensation structures, and employment requirements clearly to candidates.
• Coordinate candidate interview schedules, invitations, meeting links, and instructions.
• Prepare candidates for client interviews and ensure they understand relevant expectations.
• Participate in client interviews and post-interview discussions where appropriate.
• Gather client feedback and coordinate next steps promptly.
• Maintain accurate records of interview outcomes, decisions, and follow-up actions in designated systems.
• Ensure selected candidates transition smoothly from recruitment to placement.
• Ensure required client and employee documentation is completed before placement.
• Coordinate employment and service agreements and related documentation.
• Confirm working hours, responsibilities, reporting arrangements, systems, and communication expectations.
• Ensure technology, equipment, connectivity, accounts, and other onboarding requirements are in place.
• Conduct or participate in onboarding sessions.
• Ensure remote professionals understand their roles, client expectations, company policies, schedules, and reporting structures.
• Coordinate communication between clients, remote professionals, Recruiting, Human Resources, and Client Concierge teams during the placement launch.
• Follow up after placement to support a successful transition and identify any early issues.
• Oversee the maintenance of accurate and confidential employee records.
• Review employment contracts and related documentation.
• Participate in the recruitment and approval of Kenya-based employees.
• Ensure consistent onboarding and offboarding processes.
• Monitor compliance with applicable Kenyan employment and labour requirements, engaging qualified HR or legal professionals where necessary.
• Ensure company policies and employment practices are appropriately implemented.
• Participate in significant disciplinary, conduct, and workplace matters.
• Ensure employee concerns are addressed confidentially, fairly, and professionally.
• Ensure required client, employee, and operational documentation is completed and properly maintained.
• Promote confidentiality, data protection, and secure information-handling practices.
• Ensure organizational policies and procedures are communicated and followed.
• Work with relevant professional advisers on legal, employment, financial, or compliance matters.
• Escalate significant legal, financial, employment, security, or operational risks to executive leadership.
• Oversee Kenya operating expenses and financial processes.
• Work with Finance/Accounting to ensure accurate financial and operational reporting.
• Review relevant payroll, attendance, staffing, and employee information.
• Support budgeting and forecasting activities.
• Monitor actual expenditure against approved budgets and investigate significant variances.
• Ensure appropriate financial controls and authorization procedures are followed.
• Ensure spending remains within approved policies and delegated authority.
• Maintain visibility of the overall performance and operational health of the Kenya business and provide regular reports to executive leadership covering, as appropriate: Recruitment pipeline and turnaround time, Candidate sourcing and interview activity, Placements and successful launches, Client satisfaction and retention, Employee and remote professional retention, Performance and escalations, Staffing capacity and workforce utilization, Client and employee onboarding, Department performance, Operational risks and challenges, Budget performance, Growth opportunities, Recommended corrective or improvement actions.
• Where applicable, oversee the effective operation of the Kenya office, including: Facilities and equipment, Internet and technology infrastructure, Workplace security, Vendors and maintenance, Health and safety requirements, Office procedures.
• The role may also require local travel for: Candidate and client meetings, Employee or remote professional visits, Team meetings, Training sessions, Company events.

• Strong written and spoken English.
• Excellent communication, presentation, negotiation, and relationship-management skills.
• Strong judgment, integrity, professionalism, and discretion when handling confidential or commercially sensitive information.
• Ability to manage difficult employee and client matters calmly and professionally.
• Strong organizational and problem-solving skills.
• Ability to combine accountability with respectful, constructive, and supportive leadership.
• Comfortable remaining hands-on in recruitment, onboarding, training, client service, and operational activities when required.

• Bachelor's degree and/or Master's degree in Business Administration, Management, Human Resources, Operations, or a related field. Equivalent senior-level professional experience may be considered.
• Demonstrated experience managing teams, managers, or department-level functions.
• Experience working with executives, business owners, senior leaders, or international clients.
• Strong understanding of recruitment, interviewing, employee management, and performance management.
• Demonstrated ability to manage complex operations involving multiple stakeholders.
• Experience working with U.S.-based companies, international organizations, remote teams, outsourcing businesses, or professional staffing organizations is an advantage.