Our Vision, Our Mission, Our Strategy

Our vision is to be The Logistics Company for the World. Our mission - Excellence. Simply Delivered. - is our guiding light. Our Strategy 2020: Focus.Connect.Grow. is our roadmap to the future. We connect people and improve their lives. And we do it by being uncompromisingly customer-centric and delivering excellen...

Role Purpose

The job holder is responsible for the revenue generated from a geographically assigned sales territory (or business portfolio), by servicing and retaining existing customers and targeting at new business opportunities.

Accountabilities

Skills/ Qualifications

• Bachelor Degree /Tertiary Education or related work experience in related discipline and 0-2 years of experience in related field.
• Entry level professional contributor.
• Understands fundamental concepts and theories.
• Adequate knowledge of industry practices.

Impact

Contribute to projects and assignments that have some impact on the department.

Problem Complexity / Process

• Manage a portfolio of customers and potential customers via personal sales visits, using face-to-face contact to provide a ‘personal service’.
• Develop an Annual customer call cycle
• Conversion of qualified leads into customers (First Time Buyers) and develop and penetrate existing accounts (Retention and Development).
• Act as the customers’ main point of contact

Customer / Stakeholder

• Manage a portfolio of customers and potential customers via personal sales visits, using face to face contact to provide a ‘personal service’.
• Act as the customers’ main point of contact, by liaising closely with the relevant departments within DHL to ensure that their queries, problems or issues are dealt with appropriately.

Autonomy

• Make decisions during negotiation with customers related to volume and discount levels as well as additional services offered.
• Propose discount agreements to the Sales Manager for approval.
• Work under general supervision with regular review following established procedures.

People Management

May provide general guidance/direction to or train junior level personnel in Associate roles

• Manage a portfolio of customers and potential customers via personal sales visits, using face-to-face contact to provide a ‘personal service’.
• Develop an Annual customer call cycle
• Conversion of qualified leads into customers (First Time Buyers) and develop and penetrate existing accounts (Retention and Development).
• Act as the customers’ main point of contact
• Manage a portfolio of customers and potential customers via personal sales visits, using face to face contact to provide a ‘personal service’.
• Act as the customers’ main point of contact, by liaising closely with the relevant departments within DHL to ensure that their queries, problems or issues are dealt with appropriately.
• Make decisions during negotiation with customers related to volume and discount levels as well as additional services offered.
• Propose discount agreements to the Sales Manager for approval.
• Work under general supervision with regular review following established procedures.
• May provide general guidance/direction to or train junior level personnel in Associate roles

• Sales
• Customer Relationship Management
• Negotiation
• Communication
• Problem-solving

• Bachelor Degree /Tertiary Education or related work experience in related discipline
• Entry level professional contributor.
• Understands fundamental concepts and theories.
• Adequate knowledge of industry practices.