Background information about the job or company (e.g., role context, company overview)

Are you prepared to embark on an extraordinary journey with M-KOPA Mobility?

At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com.

Recognized thrice by the Financial Times as one Africa's fastest growing company (2022, 2023 and 2024 ) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 5 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.

Responsibilities or duties

In this role, you will take on various important duties to ensure smooth operation and exceptional customer experience at M-KOPA. One of your key responsibilities will be managing the charging station. You'll need to ensure that all chargers are functioning correctly and providing reliable service to our customers.

Additionally, you will oversee the M-KOPA Mobility Shop. This involves ensuring that every customer is served well, delivering an experience that meets our high standards. Part of this duty includes maintaining the cleanliness of both the charging station and the Mobility Shop and adhering to M-KOPA's Environmental, Health, and Safety standards to keep these spaces neat and safe for everyone.

Customer service is at the heart of this role. You will log and resolve all customer issues and assist with any inquiries they may have. Representing the M-KOPA brand also means ensuring all marketing materials are prominently displayed and that you present yourself professionally as the face of our company.

Another critical aspect of your job will be onboarding new customers who acquire our motorbikes. This includes training them, providing customer education, issuing insurance, testing the bikes at the shops, and handling the handover of the bikes.

Your workday will start by opening the M-KOPA Charging Station or Mobility Shop at 8:30 a.m. and continue until 5:30 p.m., Monday through Saturday. You will be based at our station in Jogoo Road or Thika. Through these efforts, you will drive progress and ensure our customers receive the best service possible.

Join us and be part of a team that's redefining the industry.

Qualifications or requirements (e.g., education, skills)

No degree mentioned

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

M-KOPA, as a policy, does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’ or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.

• Managing the charging station, ensuring all chargers are functioning correctly and providing reliable service.
• Overseeing the M-KOPA Mobility Shop, ensuring every customer is served well and delivering an experience that meets high standards.
• Maintaining the cleanliness of both the charging station and the Mobility Shop.
• Adhering to M-KOPA's Environmental, Health, and Safety standards.
• Logging and resolving all customer issues.
• Assisting with customer inquiries.
• Ensuring all marketing materials are prominently displayed.
• Presenting professionally as the face of the company.
• Onboarding new customers who acquire motorbikes, including training, customer education, issuing insurance, testing bikes, and handling bike handover.
• Opening the M-KOPA Charging Station or Mobility Shop at 8:30 a.m.
• Closing the M-KOPA Charging Station or Mobility Shop at 5:30 p.m.

• Customer service skills
• Problem-solving skills
• Communication skills
• Professional presentation
• Ability to adhere to safety standards

• No degree mentioned