Background information about the job or company (e.g., role context, company overview)

At Philips, we strive to make the world healthier and more sustainable through innovation. Our goal is to improve the lives of 3 billion people a year by 2025. We will be the best place to work for people who share our passion. Together we will deliver superior value for our customers and shareholders.

The Field Service Engineer (FSE) supports the technical needs of Philips customers by delivering installation, corrective maintenance, planned maintenance, and remote support for imaging systems, maximizing system uptime and customer satisfaction. The FSE serves as a technical resource for implementing solutions that require analysis of situations or data and in-depth knowledge of the solution, working at customer sites, remotely, and through Philips Remote Service channels. The role sits at the heart of the customer experience: Field Service Engineer is responsible for customer relationship management through the effective use of technical knowledge, ensuring diagnostic imaging equipment operates safely, reliably, and in full compliance with regulatory and quality requirements.

Responsibilities or duties

• Provide advanced field service support for Philips Imaging systems, including troubleshooting, maintenance, software/hardware upgrades, installations, and end-to-end case ownership through resolution.
• Perform system diagnostics and repairs across Philips technologies using approved tools, remote diagnostics, and structured problem-solving methods to minimize downtime and restore clinical operations.
• Ensure compliance with Philips quality standards, medical device regulations, radiation safety requirements, MR safety protocols, and accurate completion of all service documentation and records.
• Maintain detailed service records, manage parts inventory responsibly, and ensure full traceability of diagnostics, repairs, and system performance activities.
• Build strong customer relationships by managing escalations, communicating technical issues effectively, setting clear expectations, and understanding the operational impact of equipment downtime.
• Contribute to team success through technical expertise, knowledge sharing, continuous improvement initiatives, adoption of new technologies, and identification of commercial opportunities such as service upgrades and lifecycle replacements.

Qualifications or requirements (e.g., education, skills)

• Bachelor's Degree in Engineering (Electrical, Electronics, Biomedical, Mechatronics), Medical Sciences, or a related scientific field.
• Minimum 4 years in a customer-facing role within an Engineering, Medical, or Science-related environment.
• Direct hands-on experience servicing diagnostic imaging equipment (MRI, CT, X-ray, Cath Lab/IGT, or Nuclear Medicine), in either a field service or hospital biomedical/clinical engineering setting.
• Experience with service management platforms (e.g., ServiceMax or equivalent CRM/FSM systems) and remote service tools.
• OEM modality training certificates (Multimodality preferred).
• IT/networking certification (e.g., CompTIA Network+, CCNA) is an added advantage.

• Provide advanced field service support for Philips Imaging systems, including troubleshooting, maintenance, software/hardware upgrades, installations, and end-to-end case ownership through resolution.
• Perform system diagnostics and repairs across Philips technologies using approved tools, remote diagnostics, and structured problem-solving methods to minimize downtime and restore clinical operations.
• Ensure compliance with Philips quality standards, medical device regulations, radiation safety requirements, MR safety protocols, and accurate completion of all service documentation and records.
• Maintain detailed service records, manage parts inventory responsibly, and ensure full traceability of diagnostics, repairs, and system performance activities.
• Build strong customer relationships by managing escalations, communicating technical issues effectively, setting clear expectations, and understanding the operational impact of equipment downtime.
• Contribute to team success through technical expertise, knowledge sharing, continuous improvement initiatives, adoption of new technologies, and identification of commercial opportunities such as service upgrades and lifecycle replacements.

• Troubleshooting
• Maintenance
• Software/hardware upgrades
• Installation
• Remote support
• System diagnostics
• Repair
• Medical device regulations compliance
• Radiation safety protocols compliance
• MR safety protocols compliance
• Service documentation and record keeping
• Service management platforms (e.g., ServiceMax)
• Remote service tools
• Customer relationship management
• Technical communication
• Problem-solving
• Knowledge sharing
• Continuous improvement
• IT/networking (advantageous)

• Bachelor's Degree in Engineering (Electrical, Electronics, Biomedical, Mechatronics), Medical Sciences, or a related scientific field.
• OEM modality training certificates (Multimodality preferred).
• IT/networking certification (e.g., CompTIA Network+, CCNA) is an added advantage.