Background information about the job or company (e.g., role context, company overview)

Médecins sans frontières (MSF) or Doctors Without Borders, is an international humanitarian-aid non-governmental organization (NGO) and Nobel Peace Prize laureate, best known for its projects in war-torn regions and developing countries facing endemic diseases.

Responsibilities or duties

Finance System administration and governance

• Acts as the finance functional focal point for UniField, WeFin, and related finance tools.
• Maintains system configurations, master data, user access, and finance-related settings.
• Monitors system performance, data quality, and compliance with MSF standards.
• Represents MSF Ubuntu in relevant UniField and WeFin platforms and coordinates enhancement requests, testing, and issue resolution.
• Provides recommendations on the effective use and optimization of finance systems.

Functional Support & Solution Design

• Provides functional support to users and troubleshoot systems and process-related issues.
• Analyzes root causes and coordinates resolution with IT, system referents, and external support teams.
• Gathers business requirements and translates them into practical system solutions.
• Supports user acceptance testing, system releases, upgrades, and new functionality implementation.
• Ensures effective integration and data flows between finance tools and related systems.

Process improvement and Workflow management

• Maps, documents, and improves finance processes and workflows across MSF Ubuntu.
• Develops standardized and scalable ways of working supported by finance systems.
• Ensures alignment between business processes, policies, controls, and system configurations.
• Identifies opportunities for process optimization, automation, and harmonization across Country Programs.
• Supports change management and adoption of new processes and system functionalities.

Deployment, training and capacity building

• Supports the deployment, rollout, and expansion of finance tools within Country Programs.
• Designs and delivers face-to-face, virtual, and on-the-job training for finance system users.
• Coaches and support key users to strengthen local ownership and expertise.
• Assesses training needs and develop learning plans to improve user competency.
• Promotes knowledge sharing and best practices across MSF Ubuntu.

Documentation and Knowledge management

• Develops and maintains procedures, guidelines, training materials, and user documentation.
• Ensures documentation remains current, practical, accessible, and aligned with system and process changes.
• Contributes to the development of knowledge resources and e-learning materials.
• Maintains accurate records of deployments, training activities, and key system changes.

Coordination & Reporting

• Collaborates closely with Finance, HR, Supply, IT, Country Programs, and intersection platform stakeholders.
• Provides regular reporting and recommendations to the Head of Finance Operations.
• Prepares deployment, training, and support reports and follow up on agreed action plans

Qualifications or requirements (e.g., education, skills)

Education

• A degree in Finance, Accounting, Information Systems, Business Administration, or a related field.

Experience needed

Experience

• Minimum 5 years of experience working with finance ERP systems in a support, administration, implementation, or optimization role.
• Experience with international NGOs or complex multi-country organizations. Experience with MSF is an asset.
• Proven experience in functional support of ERP systems and finance applications. Experience with UniField and/or WeFin is a strong asset.
• Experience in business process analysis, workflow design, and process improvement.
• Experience delivering training, coaching, and capacity-building initiatives.

Competencies

Technical competencies

• Strong knowledge of finance ERP systems, configuration, master data management, and user support.
• Solid understanding of system integrations, data flows, and interfaces between Finance, HR, Supply, and related systems.
• Knowledge of system implementation lifecycles, UAT, release management, and post-go-live support.
• Strong analytical and problem-solving skills.
• Advanced proficiency in Microsoft Excel and good knowledge of Word, PowerPoint, and Power BI.
• Ability to translate complex systems and finance concepts into clear, user-friendly guidance and solutions.

Behavioral/Core Competencies

• Ability to work collaboratively in a multicultural environment.
• Capacity to work independently with limited supervision.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Strong organizational and planning skills.
• Flexibility, adaptability, and willingness to travel to field locations.

Languages

• Working proficiency in English is mandatory (incl. delivering training / webinar in English).
• Knowledge of French is a strong asset.
• Additional languages are an advantage.

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

Conditions and Benefits:

• The role requires regular travel to countries of operation and MSF Ubuntu hubs.
• Travel at short notice may be required during emergencies, assessments or critical incidents.
• The post-holder may be required to work extended or irregular hours during crises.
• The role requires high levels of discretion, resilience, political judgement and emotional intelligence.
• The position will operate in a growing Operational Directorate and will require adaptability as MSF Ubuntu’s structures, systems and portfolio evolve.

Job Location: The position will be based in either MSF Eastern Africa office in Nairobi (Kenya), or Johannesburg (South Africa).

Contract: 2-year renewable, full-time contract.

Start date: As Soon As Possible.

If based in Nairobi, the benefits below shall apply:

Salary: An annual salary of EUR 27,145 at HQ Grade 8 based on a full-time appointment with an annual increment of 2% every year up to a maximum of 10 years.

Work-life balance financial benefit:; ranging between EUR 620 to 1,159/month based on individual & administrative status. This amount may be used to cover accommodation and utilities, transportation, etc.

Other benefits include;

• Annual Leave: 25 days of annual leave per year.
• Other Holidays: sick leave, circumstantial leave, maternity leave (21 weeks), paternity leave (4 weeks), own affairs days off, etc.
• Employer Pension contribution: 10% of basic salary:
• International insurance for both medical and disability**.**
• Relocation support; based on MSF EA terms/conditions.
• Work-life balance: Daily flexi-hours and 2 days working from home possible.
• School fees benefits: for eligible dependents, based on individual & administrative status.
• Diverse team composition:; Collaborate with a global network of talented professionals, bringing diverse perspectives and expertise from around the world.
• Career Development: MSF provides many learning resources (online learning resources, regular trainings – including language, Peer to peer learning.
• Mobility: You will have opportunities to travel abroad for work, meetings, trainings and workshops; giving you a chance to experience different cultures and broaden your professional network.
• Annual home leave ticket: To be taken once every year for both staff and eligible dependents back to their home country for vacation. Only applicable to non-Kenyans and based on individual & administrative status.

• Acts as the finance functional focal point for UniField, WeFin, and related finance tools.
• Maintains system configurations, master data, user access, and finance-related settings.
• Monitors system performance, data quality, and compliance with MSF standards.
• Represents MSF Ubuntu in relevant UniField and WeFin platforms and coordinates enhancement requests, testing, and issue resolution.
• Provides recommendations on the effective use and optimization of finance systems.
• Provides functional support to users and troubleshoot systems and process-related issues.
• Analyzes root causes and coordinates resolution with IT, system referents, and external support teams.
• Gathers business requirements and translates them into practical system solutions.
• Supports user acceptance testing, system releases, upgrades, and new functionality implementation.
• Ensures effective integration and data flows between finance tools and related systems.
• Maps, documents, and improves finance processes and workflows across MSF Ubuntu.
• Develops standardized and scalable ways of working supported by finance systems.
• Ensures alignment between business processes, policies, controls, and system configurations.
• Identifies opportunities for process optimization, automation, and harmonization across Country Programs.
• Supports change management and adoption of new processes and system functionalities.
• Supports the deployment, rollout, and expansion of finance tools within Country Programs.
• Designs and delivers face-to-face, virtual, and on-the-job training for finance system users.
• Coaches and support key users to strengthen local ownership and expertise.
• Assesses training needs and develop learning plans to improve user competency.
• Promotes knowledge sharing and best practices across MSF Ubuntu.
• Develops and maintains procedures, guidelines, training materials, and user documentation.
• Ensures documentation remains current, practical, accessible, and aligned with system and process changes.
• Contributes to the development of knowledge resources and e-learning materials.
• Maintains accurate records of deployments, training activities, and key system changes.
• Collaborates closely with Finance, HR, Supply, IT, Country Programs, and intersection platform stakeholders.
• Provides regular reporting and recommendations to the Head of Finance Operations.
• Prepares deployment, training, and support reports and follow up on agreed action plans

• Strong knowledge of finance ERP systems, configuration, master data management, and user support.
• Solid understanding of system integrations, data flows, and interfaces between Finance, HR, Supply, and related systems.
• Knowledge of system implementation lifecycles, UAT, release management, and post-go-live support.
• Strong analytical and problem-solving skills.
• Advanced proficiency in Microsoft Excel and good knowledge of Word, PowerPoint, and Power BI.
• Ability to translate complex systems and finance concepts into clear, user-friendly guidance and solutions.
• Ability to work collaboratively in a multicultural environment.
• Capacity to work independently with limited supervision.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Strong organizational and planning skills.
• Flexibility, adaptability, and willingness to travel to field locations.

• A degree in Finance, Accounting, Information Systems, Business Administration, or a related field.
• Minimum 5 years of experience working with finance ERP systems in a support, administration, implementation, or optimization role.
• Experience with international NGOs or complex multi-country organizations. Experience with MSF is an asset.
• Proven experience in functional support of ERP systems and finance applications. Experience with UniField and/or WeFin is a strong asset.
• Experience in business process analysis, workflow design, and process improvement.
• Experience delivering training, coaching, and capacity-building initiatives.