Background

Our purpose is to unlock value in Africa. We use our analytical capabilities to improve decision-making and, through better decisions, to unlock substantial value for our clients and society. While we are the largest economics-based consulting firm in Africa, we use a large number of techniques and approaches to achieve clarity for decision-makers. We wor...

SUMMARY OF THE ROLE

This hybrid, highly collaborative position integrates elements of consulting practice administration, operations management, and client project coordination.

Reporting directly to the Frontier Technologies Partner, you will be instrumental in delivering seamless practice operations and project-level support.

The chosen candidate will support financial controls, reporting and administration, commercial modelling, multi-stakeholder projects, champion internal enterprise systems, and manage the recruitment administration lifecycle; ultimately enabling our consultants to focus on high-quality client delivery.

IDEAL CANDIDATE

Our ideal candidate will need high energy and high agency, with a proven ability to work with a senior team. Exceptional operations management skills, including financial administration, human resource capacity planning, team co-ordination, project management, and general practice administration support to the senior team.

The ideal candidate has 5 or more years experience, at least 2 in an operations management role. Experience in consulting firms is highly advantageous. An undergraduate degree in business administration, operations, project management, finance/accounting or a related field is required. Project management certifications advantageous. Candidates must legally be able to work in either South Africa or Kenya.

PRIMARY RESPONSIBILITIES

Practice Finances (30% Weighting)

• Establish strong working relationships with group and project finance units to ensure streamlined financial management and operational reporting
• Oversee the practice orderbook, ensuring precise data entry of actuals and accurate projection mapping for all internal projects
• Utilize ERP platforms (specifically Sage Intacct) to support the Partner with financial reporting, including firm-wide quarterly submissions and monthly revenue/cost analyses
• Conduct thorough reviews of management accounts to ensure correct recognition and recording of all costs and revenues.
• Handle client invoicing, purchase orders, subcontractor disbursements, and end-of-project financial reconciliations.
• Partner with Project Managers and other practice administrators to track inter-practice projects and coordinate revenue-sharing frameworks

Project Administration (25% Weighting)

• Billable Projects internal systems and contracting co-ordination: Set up, update, and monitor project records within the Genesis ERP framework. Coordinate contracting processes and onboarding workflows for external subcontractors. Manage procurement procedures, purchase orders, and general consultant contracting workflows.
• Deliver targeted financial support to Project Managers when required, including budget tracking template setups, invoicing oversight, expense monitoring, subcontractor payment tracking, and margin analysis. Monitor project resource allocations, tracking contractor and staff hours alongside burn rates against defined project budgets.
• In some instances, be the billable PM on client projects: Provide end-to-end administrative oversight for consulting engagements, from project launch through to final close-out. Monitoring project milestones, timelines, delivery schedules, budgets, and operational actions to ensure timely invoicing, contractor payments, and expense recognition.

Business Development Support (25% Weighting)

• Co-ordinate each bid sprint, from go-no-go decisions, to resource allocation to BDU support, to final delivery
• Lead teaming proposals and engagement with external ICs.
• Lead financial proposals that are fully compliant with corporate templates and financial pricing models
• Maintain the practice Opportunity Tracker to ensure pipeline projections are consistently up to date
• Manage and maintain practice marketing collateral, including corporate capabilities (corp caps), consultant CVs, IC data bases.

Practice Administration Support (15% Weighting)

• Capacity Planning: Ensure timesheet compliance across the practice, tracking utilization metrics to inform capacity planning, forecast capacity a month out, work with the team leads to allocate capacity for both billable and non billable (proposal) work.
• Plan and coordinate team meetings, seasonal social events, farewell gatherings, and the annual practice strategy retreat.
• Maintain and organize the practice's shared Google Drive workspace.
• Provide high-level administrative support to the Partner, including schedule coordination, expense reporting, and travel planning.
• Identify operational bottlenecks, refine delivery frameworks, and establish standardized templates and operating guidelines. Be AI forward thinking in all we do.
• Lead operational and administrative workflows, proactively driving process optimization and efficiency

Recruitment & People Operations (5% Weighting)

• Oversee the administrative lifecycle of recruitment utilizing the firm’s Applicant Tracking System (ATS). Review and Screen applications against role requirements.
• Manage recruitment documentation in accordance with company policy and employment legislation. Coordinate recruitment workflows between Hiring Managers, HR and interview panels. Schedule interviews and assessments.
• Assist with new hire orientation, onboarding programs, and initial integration.
• Track and manage team leave register.

Requirements

• High energy and high agency, with a proven ability to work with a senior team.
• Proven operations management skills, including financial administration, human resource capacity planning, team co-ordination, and project management.
• Proven experience in practice administration support for the senior team.
• 5 or more years of total experience, with at least 2 years in an operations management role.
• Experience in consulting firms is highly advantageous.
• An undergraduate degree in business administration, operations, project management, finance/accounting or a related field required.
• Project management certifications are advantageous.
• Legal eligibility to work in South Africa or Kenya.

• Establish strong working relationships with group and project finance units to ensure streamlined financial management and operational reporting
• Oversee the practice orderbook, ensuring precise data entry of actuals and accurate projection mapping for all internal projects
• Utilize ERP platforms (specifically Sage Intacct) to support the Partner with financial reporting, including firm-wide quarterly submissions and monthly revenue/cost analyses
• Conduct thorough reviews of management accounts to ensure correct recognition and recording of all costs and revenues.
• Handle client invoicing, purchase orders, subcontractor disbursements, and end-of-project financial reconciliations.
• Partner with Project Managers and other practice administrators to track inter-practice projects and coordinate revenue-sharing frameworks
• Billable Projects internal systems and contracting co-ordination: Set up, update, and monitor project records within the Genesis ERP framework. Coordinate contracting processes and onboarding workflows for external subcontractors. Manage procurement procedures, purchase orders, and general consultant contracting workflows.
• Deliver targeted financial support to Project Managers when required, including budget tracking template setups, invoicing oversight, expense monitoring, subcontractor payment tracking, and margin analysis. Monitor project resource allocations, tracking contractor and staff hours alongside burn rates against defined project budgets.
• In some instances, be the billable PM on client projects: Provide end-to-end administrative oversight for consulting engagements, from project launch through to final close-out. Monitoring project milestones, timelines, delivery schedules, budgets, and operational actions to ensure timely invoicing, contractor payments, and expense recognition.
• Co-ordinate each bid sprint, from go-no-go decisions, to resource allocation to BDU support, to final delivery
• Lead teaming proposals and engagement with external ICs.
• Lead financial proposals that are fully compliant with corporate templates and financial pricing models
• Maintain the practice Opportunity Tracker to ensure pipeline projections are consistently up to date
• Manage and maintain practice marketing collateral, including corporate capabilities (corp caps), consultant CVs, IC data bases.
• Capacity Planning: Ensure timesheet compliance across the practice, tracking utilization metrics to inform capacity planning, forecast capacity a month out, work with the team leads to allocate capacity for both billable and non billable (proposal) work.
• Plan and coordinate team meetings, seasonal social events, farewell gatherings, and the annual practice strategy retreat.
• Maintain and organize the practice's shared Google Drive workspace.
• Provide high-level administrative support to the Partner, including schedule coordination, expense reporting, and travel planning.
• Identify operational bottlenecks, refine delivery frameworks, and establish standardized templates and operating guidelines. Be AI forward thinking in all we do.
• Lead operational and administrative workflows, proactively driving process optimization and efficiency
• Oversee the administrative lifecycle of recruitment utilizing the firm’s Applicant Tracking System (ATS). Review and Screen applications against role requirements.
• Manage recruitment documentation in accordance with company policy and employment legislation. Coordinate recruitment workflows between Hiring Managers, HR and interview panels. Schedule interviews and assessments.
• Assist with new hire orientation, onboarding programs, and initial integration.
• Track and manage team leave register.

• High energy and high agency
• Proven ability to work with a senior team
• Exceptional operations management skills
• Financial administration
• Human resource capacity planning
• Team co-ordination
• Project management
• General practice administration support
• Experience in consulting firms
• Project management certifications

• An undergraduate degree in business administration, operations, project management, finance/accounting or a related field required.
• Project management certifications advantageous.