Background

As your trusted partner for HR solutions and business success, we specialise in a comprehensive suite of services, including Recruitment & and Placement, Staff Outsourcing, Professional Training, HR Advisory/Consultancy, and Team Building & Visas, and Work and Resident Permit Facilitation

Responsibilities

Fleet Operations & Revenue Performance

• Own fleet performance against revenue, order completion and utilization targets
• Ensure optimal deployment of riders and assets tmaximize daily and weekly revenue
• Track and improve KPIs including:
• Asset utilization rate
• Active rider rate
• Orders per rider per day
• Revenue per asset
• Identify performance gaps and implement corrective actions quickly

Team Leadership & Coordination

• Lead and manage the fleet team across:
• Rider Onboarding
• Live Operations
• Rider Support
• Asset Management
• Ensure clear roles, targets and accountability across all sub-teams
• Conduct regular performance reviews, coaching and capacity planning
• Ensure strong collaboration between teams tavoid operational silos.

3. Rider Onboarding & Activation

• Ensure timely and efficient onboarding of riders in line with growth targets
• Guarantee 100% account creation and platform activation for onboarded riders
• Ensure riders are fully equipped with assets, safety gear, and system access before activation
• Monitor onboarding quality treduce early churn and performance drop-off

Live Operations Management

• Oversee daily fleet operations tensure:
• High rider online availability
• Strong acceptance and completion rates
• On-time deliveries and service quality
• Monitor real-time performance dashboards and field operations
• Resolve operational issues that impact service levels or revenue

Rider Support & Retention

• Ensure riders receive timely and effective support across operations, payments, and assets
• Track rider satisfaction, retention, and churn metrics
• Implement initiatives timprove rider engagement, productivity, and loyalty
• Act as escalation point for complex rider or operational issues

Asset Management & Control

• Oversee the full asset lifecycle: allocation, tracking, utilization, recovery and maintenance
• Ensure:
• 100% tracker installation and asset visibility
• High asset uptime and minimal downtime
• Proper documentation and accountability for all fleet assets
• Work closely with the asset team tminimize losses and maximize recovery.

7. Reporting & Continuous Improvement

• Produce regular reports on fleet performance, revenue, utilization and risks
• Use data tinform operational decisions and improvement initiatives
• Continuously optimize processes tsupport scale and cost efficiency

Qualifications & Experience

• Bachelor’s degree in Operations, Logistics, Business or a related field
• 5+ years’ experience in fleet operations, logistics, mobility or last-mile delivery
• Proven experience managing multi-function operational teams
• Strong understanding of rider-based or asset-heavy business models
• Data-driven with strong analytical and reporting skills

• Own fleet performance against revenue, order completion and utilization targets
• Ensure optimal deployment of riders and assets tmaximize daily and weekly revenue
• Track and improve KPIs including: Asset utilization rate, Active rider rate, Orders per rider per day, Revenue per asset
• Identify performance gaps and implement corrective actions quickly
• Lead and manage the fleet team across: Rider Onboarding, Live Operations, Rider Support, Asset Management
• Ensure clear roles, targets and accountability across all sub-teams
• Conduct regular performance reviews, coaching and capacity planning
• Ensure strong collaboration between teams tavoid operational silos.
• Ensure timely and efficient onboarding of riders in line with growth targets
• Guarantee 100% account creation and platform activation for onboarded riders
• Ensure riders are fully equipped with assets, safety gear, and system access before activation
• Monitor onboarding quality treduce early churn and performance drop-off
• Oversee daily fleet operations tensure: High rider online availability, Strong acceptance and completion rates, On-time deliveries and service quality
• Monitor real-time performance dashboards and field operations
• Resolve operational issues that impact service levels or revenue
• Ensure riders receive timely and effective support across operations, payments, and assets
• Track rider satisfaction, retention, and churn metrics
• Implement initiatives timprove rider engagement, productivity, and loyalty
• Act as escalation point for complex rider or operational issues
• Oversee the full asset lifecycle: allocation, tracking, utilization, recovery and maintenance
• Ensure: 100% tracker installation and asset visibility, High asset uptime and minimal downtime, Proper documentation and accountability for all fleet assets
• Work closely with the asset team tminimize losses and maximize recovery.
• Produce regular reports on fleet performance, revenue, utilization and risks
• Use data tinform operational decisions and improvement initiatives
• Continuously optimize processes tsupport scale and cost efficiency

• Data-driven with strong analytical and reporting skills

• Bachelor’s degree in Operations, Logistics, Business or a related field
• 5+ years’ experience in fleet operations, logistics, mobility or last-mile delivery
• Proven experience managing multi-function operational teams
• Strong understanding of rider-based or asset-heavy business models