Background information about the job or company

Aga Khan University Hospitals in Karachi, Pakistan and Nairobi, Kenya are private, not-for-profit institutions providing high quality health care. The Main Hospitals serve as the principal sites for clinical training for the University's Medical Colleges and Schools of Nursing and Midwifery in Pakistan and East Africa. 

Responsibilities or duties

Communication Support - Interpretation and translation for international patients

• Provide accurate French English interpretation/translation during consultations, procedures, ward rounds, family meetings, discharge discussions, and patient education sessions.
• Ensure patients and families fully understand diagnoses, treatment plans, consent processes, medication instructions, and hospital policies.
• Bridge communication gaps between patients, families, and healthcare providers to support informed decision-making.

Patient Navigation and Care Coordination

• Act as the primary point of contact for French-speaking patients from admission through discharge and follow-up.
• Coordinate patient access to hospital services
• Facilitate smooth patient flow and timely access to services by collaborating with multidisciplinary teams.

Patient Experience and Advocacy

• Partner closely with clinical teams, patient services, finance, pharmacy, diagnostics, and other departments to ensure coordinated and efficient service delivery.
• Support international patient services, including assistance with accommodation, travel coordination, and insurance-related inquiries when required.

Overall Support for International Patients

• Serve as the first point of contact for these target patients & families.

Qualifications or requirements

• Diploma in Nursing
• Fluency in French (spoken& written) is mandatory
• Fluency in English (spoken& written) is mandatory
• Proficiency in an additional foreign language will be an added advantage
• Proficiency in Microsoft office applications (Word, Excel, PowerPoint and Outlook) is required

Experience needed

• Minimum 2 years in patient care setting
• Experience in patient navigation and
• Experience in patient Customer Service roles in hospitality or healthcare industry.

Any other provided details

Personal Characteristics & Behaviors

• Excellent customer service skills.
• Ability to present self as caring, courteous and polite to patients, their families, health team and general public.
• Good communication and interpersonal skills and dealing with patrons.
• Able to develop and maintain effective working relationships with all departments.
• Good communication and interpersonal skills and dealing with patrons.
• Ability to be tactful, patient and calm in stressful situations.
• Empathetic and soft spoken.
• Neat and well groomed.
• Ability to multi-task, prioritize and work in a fast-paced environment.
• Skills in record keeping.
• Great analytical skills.
• Ability to manage disgruntled and dissatisfied clients and achieve a positive outcome.

• Provide accurate French English interpretation/translation during consultations, procedures, ward rounds, family meetings, discharge discussions, and patient education sessions.
• Ensure patients and families fully understand diagnoses, treatment plans, consent processes, medication instructions, and hospital policies.
• Bridge communication gaps between patients, families, and healthcare providers to support informed decision-making.
• Act as the primary point of contact for French-speaking patients from admission through discharge and follow-up.
• Coordinate patient access to hospital services
• Facilitate smooth patient flow and timely access to services by collaborating with multidisciplinary teams.
• Partner closely with clinical teams, patient services, finance, pharmacy, diagnostics, and other departments to ensure coordinated and efficient service delivery.
• Support international patient services, including assistance with accommodation, travel coordination, and insurance-related inquiries when required.
• Serve as the first point of contact for these target patients & families.

• Fluency in French (spoken&written)
• Fluency in English (spoken&written)
• Proficiency in an additional foreign language
• Proficiency in Microsoft office applications (Word, Excel, PowerPoint and Outlook)
• Excellent customer service skills
• Good communication and interpersonal skills
• Ability to be tactful, patient and calm in stressful situations
• Skills in record keeping
• Great analytical skills
• Ability to manage disgruntled and dissatisfied clients

• Diploma in Nursing