3rd Park Hospital We are a multi-specialist boutique surgical private hospital in Parklands, Nairobi. We cater for all levels of surgery including advanced surgeries requiring Critical Care and a state of the art Maternity Unit. The need for such a specialist hospital arises from advanced health care gaps in Kenya and in wider East Africa and Central Africa regions.

Well-presented, articulate receptionist to be the first face of our clinic and deliver a luxury patient experience.

Duties

• Welcome patients and run the front desk with warmth and discretion
• Handle calls, WhatsApp, email and social media enquiries promptly
• Schedule and confirm appointments; manage the doctor's diary
• Explain treatment packages and pricing (training provided)
• Process payments, invoices, M-Pesa and insurance paperwork; daily cash-up
• Maintain patient files and clinic database
• Keep reception and waiting area immaculate

Requirements

• Diploma/degree in Front Office, Hospitality, Business or related
• 2+ years' reception experience, ideally in a private clinic, spa, hotel or premium retail
• Impeccable grooming and presentation
• Excellent spoken and written English; Swahili essential; other languages a plus
• Confident with computers, booking systems and social media
• Discreet, organised, calm under pressured

• Welcome patients and run the front desk with warmth and discretion
• Handle calls, WhatsApp, email and social media enquiries promptly
• Schedule and confirm appointments; manage the doctor's diary
• Explain treatment packages and pricing (training provided)
• Process payments, invoices, M-Pesa and insurance paperwork; daily cash-up
• Maintain patient files and clinic database
• Keep reception and waiting area immaculate

• Excellent spoken and written English
• Swahili
• Confident with computers, booking systems and social media
• Discretion
• Organisation
• Calm under pressure
• Impeccable grooming and presentation

• Diploma/degree in Front Office, Hospitality, Business or related
• 2+ years' reception experience, ideally in a private clinic, spa, hotel or premium retail