JOB TITLE: FRONT DESK/WAITRESS

NATURE OF JOB: FULL TIME

INDUSTRY: HOSPITALITY

SALARY: KSHS. 17,000-18,000 (FOOD AND ACCOMMODATION IS PROVIDED)

JOB LOCATION: KAJIADO

DUTIES AND RESPONSIBILITIES

Front Desk Duties:

• Welcome and receive guests in a warm and professional manner
• Handle guest check-ins and check-outs
• Answer phone calls, respond to inquiries, and provide accurate information
• Manage reservations and bookings
• Handle customer complaints and escalate issues when necessary
• Maintain cleanliness and organization of the reception/front desk area

Service (Waitressing) Duties:

• Take customer orders accurately and efficiently
• Serve food and beverages in a timely and professional manner
• Ensure tables are clean, set, and properly arranged
• Check in with customers to ensure satisfaction during their visit
• Handle billing and payments where required
• Maintain high standards of hygiene and food safety

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Certificate or Diploma in Hospitality, Front Office Operations, or a related field
• Previous experience in a similar role is an added advantage
• Strong communication and interpersonal skills
• Excellent customer service skills
• Well-groomed, presentable and professional at all times
• Ability to multitask and work under pressure
• Honest, reliable and a team player

• Welcome and receive guests in a warm and professional manner
• Handle guest check-ins and check-outs
• Answer phone calls, respond to inquiries, and provide accurate information
• Manage reservations and bookings
• Handle customer complaints and escalate issues when necessary
• Maintain cleanliness and organization of the reception/front desk area
• Take customer orders accurately and efficiently
• Serve food and beverages in a timely and professional manner
• Ensure tables are clean, set, and properly arranged
• Check in with customers to ensure satisfaction during their visit
• Handle billing and payments where required
• Maintain high standards of hygiene and food safety

• Strong communication and interpersonal skills
• Excellent customer service skills
• Well-groomed, presentable and professional at all times
• Ability to multitask and work under pressure
• Honest, reliable and a team player

• Certificate or Diploma in Hospitality, Front Office Operations, or a related field
• Previous experience in a similar role is an added advantage