At IDEON, We follow strict code of ethics, confidentiality and practice standards in the delivery of services to clients.Our services help businesses expand and optimize operations We are providers of end to end business enabling services that helps businesses to expand and optimize operations across different industries. Our services include: COLLECTIONS...

REQUIREMENTS

• Diploma or Bachelor's degree in Business Administration, Customer Service, Marketing, Communication or a related field.
• Experience in front-office administration, customer service, telesales, sales or student recruitment is an added advantage.
• Excellent verbal and written communication skills.
• Strong telephone etiquette, interpersonal and persuasion skills.
• Proficiency in Microsoft Office, Google Workspace and CRM systems.
• Strong organisational and record-keeping skills.
• Ability to work with targets, follow up leads and meet deadlines.
• Professionalism, confidentiality and ability to work independently.

RESPONSIBILITIES

• Attend to prospective students, parents, visitors and customer inquiries.
• Handle telephone calls, WhatsApp messages and email inquiriesprofessionally.
• Capture and maintain accurate customer records in the company system.
• Make daily follow-up calls to prospective students and convert leads into enrolments.
• Guide prospects through consultations, onboarding, payments and document submission.
• Coordinate appointments and consultations with relevant departments.
• Prepare and submit daily activity and performance reports.
• Maintain a professional and welcoming front-office environment.
• Support outreach activities and student recruitment initiatives.

• Attend to prospective students, parents, visitors and customer inquiries.
• Handle telephone calls, WhatsApp messages and email inquiriesprofessionally.
• Capture and maintain accurate customer records in the company system.
• Make daily follow-up calls to prospective students and convert leads into enrolments.
• Guide prospects through consultations, onboarding, payments and document submission.
• Coordinate appointments and consultations with relevant departments.
• Prepare and submit daily activity and performance reports.
• Maintain a professional and welcoming front-office environment.
• Support outreach activities and student recruitment initiatives.

• Excellent verbal and written communication skills.
• Strong telephone etiquette, interpersonal and persuasion skills.
• Proficiency in Microsoft Office, Google Workspace and CRM systems.
• Strong organisational and record-keeping skills.
• Ability to work with targets, follow up leads and meet deadlines.
• Professionalism, confidentiality and ability to work independently.

• Diploma or Bachelor's degree in Business Administration, Customer Service, Marketing, Communication or a related field.
• Experience in front-office administration, customer service, telesales, sales or student recruitment is an added advantage.