Vacancy title:
Front Office Agent

[Type: FULL_TIME, Industry: Consulting, Category: Admin & Office]

Jobs at:
Castor Management Services

Deadline of this Job:
Monday, October 27 2025

Duty Station:
Kenya | Nairobi | Kenya

Summary
Date Posted: Monday, October 13 2025, Base Salary: Not Disclosed

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JOB DETAILS:

Job Summary:
We are looking for a Front Office Agent to serve as the first point of contact for our guests. The ideal candidate will handle all aspects of guest registration, room assignments, and check-out procedures, ensuring a seamless and hospitable experience.

Key Responsibilities:

• Perform all guest check-in and check-out procedures.
• Manage room assignments and reservations using the Opera system.
• Handle guest requests, inquiries, and complaints promptly and professionally.
• Process all payment types such as cash, credit cards, and vouchers.
• Provide information about the hotel, its services, and local attractions.

Qualifications & Experience:

• Proven experience as a Front Office Agent or similar role.
• Mandatory knowledge of the Opera Property Management System.
• Excellent customer service and communication skills.
• Strong problem-solving abilities and a professional demeanour.

Work Hours: 8

Experience in Months: 24

Level of Education: associate degree

Job application procedure

Interested candidates should send their CVs:
services.castormanagement@gmail.com

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